The player from Germany had requested a payout from Pistolo on July 17, 2025, but had not received the funds yet. He faced delays with the support team, who only advised patience despite no verification being required. The Complaints Team was unable to proceed with the investigation due to a lack of response from him, leading to the closure of the complaint at that time. The player retained the option to reopen the complaint in the future should he choose to resume communication.
Pistolo Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €330
Pistolo Casino
Safety Index 8.6 HighCase summary
Discussion
Public
Public
10 months ago
Translation
Beautiful good day .
Maybe you can help me.
On July 17, 2025, I requested a payout of 330 euros from Pistolo.
To date nothing has happened. Chat and emails have only been put off.
They tell me to be patient, it's still being processed. But nothing's happening. According to the site, I don't need to verify myself either.
Please help me.
Greetings S****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
9 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Pistolo Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Which payment method to withdraw your winnings have you opted for? Was it the same one you used to deposit?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Public
Public
9 months ago
Dear Sim92,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
9 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
