The player from Greece faced issues with withdrawing funds from Pistol Casino, having successfully made two withdrawal requests of 500€ each. However, after fulfilling the conditions for the third request, the casino closed their account without processing the final withdrawal and informed them that it would not be reopened. The Complaints Team was unable to proceed with the investigation due to a lack of response from the player, resulting in the complaint being closed. The player retained the option to reopen the complaint in the future if they chose to resume communication.
Pistolo Casino - Player's account has been closed.
Closed
Our verdict
Player stopped responding
Amount: €500
Pistolo Casino
Safety Index:HighCase summary
Discussion
Public
Public
2 months ago
Translation
Playing at pistolo with a deposit bonus I get a good amount after I have fulfilled the withdrawal conditions I make 3 requests of 500 on August 20, 21 and 22 after almost a month and many conversations I get the 2 and they ask me for identification for the last one
Then, after I sent them what they asked for, they closed my account without putting in the last 500 euros and they say it won't be opened again.
Automatic translation:
Public
Public
2 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pistolo Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the decision to close your account and not pay out the remaining winnings to you? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Dear Gekinho10,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
