Pistolo Casino - Player’s account has been closed.

My account at this Casino was closed, as I explained in the complaint regarding Casino Amunra. It is the same company, and the balance I had in my Pistolo account was approximately 200 USD. I reported this to them weeks ago, and they said the department would resolve my case, but nothing has happened yet.

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask a few questions to clarify your situation:

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification at this casino?
• What types of games did you play?
• Did you accumulate your winnings with or without a bonus?
• When was the last time the casino communicated with you regarding the closure of your account?
• What reasons did the casino provide for your account closure?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

As i remember i used all games types: live casino, slots, bonus spins, bets on sports

Ive no pending bonus, and all tries using bonus ive failed(and then cancelled the bonus), so my balance is not bonus.

Ive made a withdrawn before.

No KYC requested.

They dont give to me any reason to the closure.

If im right, this week i contacted they again.

Thank you for your reply.

How many deposits have you made into this casino?

Which payment methods have you used to deposit funds into this casino?

Have you made sure to use only bank cards or wallets registered in your own name?

If im not wrong i just have made a deposit on Pistolo.

Crypto.

Could you please forward me the emails between you and the casino regarding the closure of your account? My email address is veronika.f@casino.guru.

Also, since you have made one deposit via Crypto, have you made sure to use a wallet registered in your own name?

I sent the requested documents to the email address. I was making withdrawals and deposits directly from my Binance account.

Thank you very much, MarlonUser, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear MarlonUser,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Pistolo Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Pistolo Casino,

Could you please provide a comprehensive explanation of this case, including the specific reasons for the closure/blocking of the player's account? Your detailed insight will help us proceed with a fair and informed resolution.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

Dear MarlonUser,

Thank you for bringing our attention to this matter.

We have forwarded the details to the relevant department, so that they look into this further. As soon as there is an update, you will be notified immediately by email.

We sincerely apologize for the inconvenience caused. Rest assured we are doing our absolute best to resolve the matter as soon as possible.

Kind regards,

Pistolo Casino Team.

Dear MarlonUser,

Thank you for your patience.

As we can see you have successfully logged in and made a withdrawal request. Your account is in good standing and the funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.you

Kind regards,

Pistolo Casino Team.

Dear Pistolo Casino,

Thank you for your updates.

Dear MarlonUser,

Could you please confirm whether you have already received your funds?

Thank you for your cooperation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear MarlonUser,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kubo