The player from Greece attempted to close his account but did not receive a response after two days, despite being informed that the casino was working on it. The Complaints Team had attempted to communicate with the player multiple times regarding the closure process but had not received any response. Consequently, the complaint was closed due to the lack of communication from the player.
Pistolo Casino - Player’s account closure is delayed.
Closed
Our verdict
Player stopped responding
Amount: ??
Pistolo Casino
Safety Index:HighCase summary
Discussion
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6 months ago
Translation
I've been trying to close my account for 2 days and I haven't received any response and they keep telling me they're working on it.
Automatic translation:
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6 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:
3.7 Closure of your account: You may request the closure of your account at any time by sending an email to customer support at support@pistolo.com, subject to the following conditions:
You can only close your account if it has no remaining balance (positive or negative) and no pending withdrawal requests.
In case you want to close your account with a positive balance or/and pending withdrawal requests, all the funds on your account will be voided.
Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.
Thank you very much in advance.
Best regards,
Kristina
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6 months ago
Dear 1tal0s,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
