Pistolo Casino - Player claims that payment has been delayed.

Dzień dobry,

Składam formalną skargę dotyczącą niewypłaconej wypłaty z Pistolo. Zostałem jednoznacznie poinformowany, że środki zostaną przelane na moje konto w ciągu 3 dni, jednak termin ten już minął, a ja nadal nie otrzymałem swoich pieniędzy.

Wielokrotnie bezskutecznie próbowałem skontaktować się z kasynem, aby uzyskać jasne wyjaśnienie i aktualizację sytuacji, jednak zamiast realnej pomocy zostałem pozostawiony bez konkretnej odpowiedzi. Jest to całkowicie nieakceptowalne.

Żądam natychmiastowego zbadania mojej sprawy oraz jasnego potwierdzenia:

gdzie obecnie znajdują się moje pieniądze,

jaki jest dokładny status mojej wypłaty,

jaki jest powód tego opóźnienia,

oraz kiedy dokładnie środki zostaną ostatecznie zaksięgowane na moim koncie.

Informuję, że zgłosiłem już tę sprawę oraz firmę do odpowiednich organów z uwagi na ciągłe opóźnienie, brak przejrzystości oraz niedotrzymanie obiecanego terminu płatności.

Oczekuję, że sprawa zostanie potraktowana priorytetowo i rozwiązana bez dalszej zwłoki. Jestem gotów przekazać zrzuty ekranu, szczegóły transakcji oraz całą dotychczasową korespondencję jako dowody.

Z poważaniem,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Pblfan88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have contacted the casino multiple times and was clearly promised that the money would reach my account within 3 days. It has now been over a week, and I still have not received my funds. On top of that, the casino has stopped responding to my messages entirely.

This is a clear breach of the promise made to me. They assured me that payment would be completed within 3 days, but they failed to honor that commitment. I therefore wish to file a further complaint requesting a full investigation into this casino and the immediate return of my money. I was given repeated assurances, yet none of those promises have been fulfilled.

Dear Casino Guru Team,

I am writing regarding my withdrawal from Pistolo Casino. The withdrawal was approved on [14/03/2026], and Pistolo explicitly promised that the funds would be in my account within 3 days. It has now been 7 days, and I have still not received the money.

I understand that your response mentioned the 14-day period, but this delay is clearly beyond what Pistolo promised, and I urgently need the funds. I request your immediate assistance in investigating this issue and ensuring the money is transferred to my account.

This situation constitutes a breach of the casino’s own payment promise, and I expect prompt action.

Thank you for your urgent attention.

Hello its been over a week now since my withdrawal approval. Still no money on my account! This can not be wait any longer. Can you please take immediate action as i feel i have been scanned so either need to report this to police urgently or to ministry of finance gambling department and shut down the site due to fraudulent/ scam activity.

I still havent received my money

Still nothing ,this is very flustrating now. I agev been emailing their VIP manager muktiple times a day but their answer is unacceptable and i am being ignored all the time. Can this be sorted and get my money to my account without further delay

Dear Pblfan88,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No its not resolved i still dont have my money. They stopped responding and never provided a proof

Still no sign of my money - this casino is a scam - can this be chased please given its already been 2 weeks

Dear Pblfan88, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello Karla

yes i made successful withdraws before

yes passed the KYC verifications

i think i played real money without bonus

it was casino game

i forwarded you the communications to your email

Dear Pblfan88,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Igor, igor.p@casino.guru

. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Pblfan88,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Pistolo Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Pistolo Casino representative to join this conversation and participate in resolving this complaint.

Dear Pistolo Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear Player,

Thank you for reaching out to us.

After reviewing your account, we can confirm that there are currently no outstanding or pending withdrawal requests.

Your previous withdrawal submissions from March 10 (520 PLN), March 13 (500 PLN), and March 29 (291 PLN) have all been successfully processed and completed on our end.

Additionally, your current account balance is 2.12 PLN.

We hope this clarifies the matter for you.

Kind regards,

Pistolo Casino Team

Dear Pistolo Casino,

Could you share a screenshot or any evidence indicating that the withdrawal of 500 PLN, from March 13 or 14, was successfully processed?

You can either send me an email (igor.p@casino.guru) or post it in this conversation as an attachment.

Don’t worry, all messages are automatically marked as sensitive, and no personal information will be made public.

Thank you for your cooperation.

Dear Igor,

We would like to ask you to check the response provided by mail.

Thank you in advance.

Kind regards,

Pistolo Casino Team

Dear Pblfan88,

You originally requested further information regarding the withdrawal of 500 PLN.

The casino has provided evidence that this withdrawal was indeed processed on their side, along with others. Please refer to the screenshot.

Additionally, please let me know whether this clarifies the matter or if you need further assistance.

Dear Pblfan88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Full scam , dont use them at all

I’m very frustrated with the situation. The withdrawal limits, poor customer service, and delayed payments are unacceptable. It feels like no one knows what is going on, and I’ve even lost access to support when trying to ask why my money hasn’t been paid.

I still haven’t received my funds, and the screenshot provided does not clarify anything or resolve the issue. I would appreciate a clear explanation and prompt action to release my payment

Dear Pblfan88,

Could you please forward me your bank statement for March 2026?

Thank you for your cooperation so far.

Dear Igor,

We would like to ask you to check the response provided by mail.

Thank you in advance.

Kind regards,

Pistolo Casino Team

Dear Pistolo Casino,

Thank you very much for providing further evidence.

Please note that the timer is currently set for the player, as we are waiting for their bank statement.

Once the player replies, I will let you know whether any additional information is required from your side.

Dear Pblfan88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Igor
Casino.Guru