Pistolo Casino - Player believes that their withdrawal has been delayed.

Good day,

I am writing to express my concern regarding the delay with my withdrawal. When I first submitted the withdrawal request on 26.11, I contacted support to ask about the processing time. However, the situation did not improve, and accidently I canceled the request and submitted a new one on 27.11.

I was informed that the withdrawal would be processed within three days, but there has been no progress. The status still remains in the processing phase, and I have a strong feeling that this payment may be delayed.

It's disappointing because I like the plattform

Kind regards

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Dear Baguette,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Alright, I will wait

Good day

As of today they canceled the withdrawal, this action shows that they are trying to stall time.

i now made a new withdrawal

How would you suggest , what i do

kind regards

Good day

Please update the disputed withdrawal amount to 305.

I really hope the money will be paid out this year.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Baguette,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila