Pistolo Casino - Player believes that their withdrawal has been delayed.

A week before i made an withdrawal attempt of 480 euros. After 5-6 days past they canceled my withdrawal saying that they had problem with payment systems. I made a new attempt for the same amount and after the 3 days of waiting period they claim that they resolve withdrawals i get the same generic answer in chat and in email to be patient.

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Dear Bo0kos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They dont ask for kyc and they have canceled already 2 withdrawals with the same excuse that my payment provider didnt accept the process. I asked both of the providers i used for the 2 withdrawals and they had not rejected anything.Almost 2 weeks past and now im on the third withdrawal attempt with new method. They still say the same

Dear Bo0kos,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No nothing has happened. I send them messages every day through the chat they have and they just say the same things every time.

Dear Bo0kos, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please share a screenshot of your current withdrawal request?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

ill send u the transcripts in the email u provided me. No i havent made any successful withdrawal cause it was my first try to this site. No there was no bonus activated.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bo0kos,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila