The player from Greece had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The issue was resolved when the player decided to withdraw their complaint after putting their winnings back into the game, indicating that there was no longer a pending credit request from the casino. Consequently, the complaint was rejected as per the player’s explicit request.
Pistolo Casino - Player believes that their withdrawal has been delayed.
Closed
Our verdict
Other
Amount: €3,300
Pistolo Casino
Safety Index:HighCase summary
Discussion
Public
Public
5 months ago
Translation
Hello
I am a new player at pistolo casino.
Yesterday, seeing in your review the high security index of this particular casino, I decided to try my luck there. I made two deposits without using any bonuses, both of €50. With the first deposit of €50, I was not lucky. With the second deposit of €50, I managed to win €3,300.
I immediately made two withdrawals of €500 each, since it did not allow me to withdraw the entire amount. For the remaining amount of €2,300, I will request partial withdrawals in the coming days.
The thing is that in retrospect I see many complaints from players who didn't receive their winnings and I'm starting to believe that they're not going to pay me.
I understand that it is too early to open a complaint, however, I pledge that if they pay me within 3 business days, which I consider unlikely, as they have not even asked me for account identification, I will come back and close the request.
Thank you very much
Automatic translation:
Public
Public
5 months ago
Dear Zen_76,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
5 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
