PirateSpins Casino - Player’s withdrawals have been confiscated.

This casino cancelled my £15000 withdrawal as it says there was a game glitch of which I have received no evidence despite asking. I was offered my £100 deposit back.

Today I also got the same message from SpinMillion71.com to say they had also cancelled my winnings of £20000 because of a game glitch. This email came from the. Same guy representing both casinos but the winnings were at completely different times. £5000 of the spin million win was from a withdrawal where £15000 had already been paid out so how they paid out that and not the £5000 is beyond me. It’s looking like a big scam so they don’t have to pay out what to me is a large amount of money I won fairly. I have videos of the big wins on pirate spins but nothing else.

Thanks

[Redacted]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

1. Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
2. Did you accumulate your winnings with or without an active bonus?
3. Could you please clarify if the winnings were obtained from the same game played at both casinos?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila