The player from Brazil had successfully withdrawn funds after a previous deposit, but then faced an issue with a recent withdrawal of 500 reais, which the casino had canceled without explanation. She was unsure how to resolve the situation. The Complaints Team had extended the inquiry period to allow her to respond, but due to a lack of communication from her side, the investigation could not proceed, leading to the closure of the complaint. The team remained available for assistance should she choose to reopen the matter in the future.
Pikebit Casino - Player's withdrawal has been canceled.
Closed
Our verdict
Player stopped responding
Amount: 500 R$
Pikebit Casino
Safety Index:Below averageCase summary
Discussion
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4 months ago
Translation
Well, I had already deposited once and I made the withdrawal, it took a while but it landed in my account. But these days I made a deposit and won 500 reais and they only cancel the withdrawal, I don't know what else to do.
Automatic translation:
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4 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been told why you can’t withdraw your winnings?
- Is it an internal casino system issue, or is it related to your account only?
- Since when have you been trying to withdraw winnings? Have you contacted casino support and asked for assistance? What response have you received?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
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3 months ago
Dear Marineza,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
