Pigmo Casino - Player’s account was closed and winnings were withheld.

THIS WEBSITE IS TRASH ....

after VIP transfer they gave me an offer of 20% Deposit bonus and i deposited 2000$ then i withdrew 3300$ after playing and wagering like 10k . Suddenly they Banned me and even The ViP host blocked me from Telegram . I tried to contact them many ways . but Alwayz i get refused . i wish by Casino Guru i get resolved my problem

my pigmo username : SamyOxy

email : [removed by casino.guru admin]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pigmo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• Do I understand correctly that the casino blocked you on October 17th? Were you in contact with the casino since then? Have you received any explanation whatsoever?
• Did the casino request any documents for verification in the past? Was your account verified?
• Could you please share with me your communication with the casino regarding the blocking of your account if available? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was new on pigmo and its a completely anonumous casino . They dont ask KYC

After they announce VIP transfer facility i opened an account. they provided me few Bonus . such as,

1. After i deposit at least 50$ they gave me 10$ reload perday for 7 days.

2. 20% bonus on Deposit twice a week. Maximum 2k

I dcided to take those offer . During the 2nd offer , I confirmed with my VIP host named "DANA" that if i deposit $2k how much will i get . She said 400$ extra without wager , So i deposited 2000$ then she added extra 400$ in my account.

Then i wagered like over 10k $ and profited 800$ so my total balance was 3300$ ,

i asked my VIP host again can i make withdraw now or not.. she said im good to go with withdrawal.

After Submit my Withdrawal request , it was pending for 1 hour, during that time i was talking to my host normally. All of a Sudden she blocked me

and i saw i couldnt login my account anymore i tried to contact at Twitter , Telegram the dont reply .

This is the total summery . 😐😐

You can easilly notice in the SS She blocked me suddenly just after saying , She was going to check whats the next level vip reward.

Make no sense.

Dear Syeedism,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Syeedism,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would also like to invite Pigmo Casino to participate in this discussion and share their perspective.

Dear Pigmo Casino,

I respectfully request clarification regarding the reasons that led to the decision to terminate the player's account and not process the withdrawal.

If there are any relevant details or circumstances pertaining to this case that cannot be shared publicly, I kindly ask that you provide them directly to me at michal.k@casino.guru for an independent review.

Thank you in advance.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Syeedism,

I have tried to contact the casino repeatedly but have had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming (AOFA) Authority and submit a complaint to them. The Gaming Authority might have more options and tools to help players. You can find more information on how to do that here: Licensing Authority – Anjouan Gaming | Casino Guru

Please let me know how they responded at michal.k@casino.guru. I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru