PGBET Casino - Player's withdrawal request is delayed.

Hello, good evening, I want to describe a problem and I want to get to the bottom of this because I did deposit real money,

A friend came to my house and asked if I could help her because she had already won. So, she went into the referral section and sent me the game link! Because, look, it was paying, so here I go! I deposited and played, and the bets were paying super fast, all good. When a legend appeared saying that I had VIP1 and the right to withdraw cash,

And I only have more captures! They want me to deposit again and no more than the amount! Of $1500 🤣🤣🤣 and then contact them after I deposit.

And I just asked that right now and they still have the audacity to put in the deposit amount.

I'm signing in now to see what Q&@%%#A! answers you'd get.

I wish I could get my money back 😏 or just quit playing online🤭

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If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What is the real-money balance in your account, and how much money did you receive from the casino to your casino profile for free?
• When was the last time you deposited money into this casino?
• We recommend that you do not deposit any more money to this casino while your complaint is being investigated, since requesting additional deposits to enable a withdrawal is usually a tactic used by scam platforms. You can read more about identifying scam casinos here: https://casino.guru/guide/scam-casinos-warning

I hope we will be able to help you resolve any future issue that falls within our scope.

Thank you for your understanding.

Best regards

Veronika

Dear FARZ31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Well, the truth is, I haven't sent any documents because they haven't asked for any, and this is what they responded to me last time: that my bank account number was incorrect, so if it's incorrect, how do I get my deposit in to play? 🤨

And to top it all off, they want to make me feel guilty because I entered my account incorrectly.

What do you recommend? Should I deposit the $1,500 to be able to withdraw? According to this, at first it was only 300 pesos. Now that I supposedly entered the wrong password, they are still in a state of complete chaos.

Please do not deposit any money to this casino in order to "correct" or "modify" any data you allegedly filled out incorrectly. We have reviewed this casino, and it has been identified as a scam platform.

Please forward all communication between you and the casino’s customer support regarding these suspicious deposit requests to veronika.f@casino.guru, or post it directly here in the thread.

Dear FARZ31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru