The player from Finland requested a withdrawal 7 weeks ago, but the casino continually denies it despite following the KYC process and providing necessary documents, including an official bank document and a selfie with his passport.
Pelipeto Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 41m 6s
Pelipeto Casino
Safety Index:HighCase summary
Discussion
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Public
18 hours ago
Hey,
the casino is denying my withdrawal.
I have followed their KYC process but even after providing the documents they keep rejecting the withdrawal.
They keep declining eventhough I have provided official bank document confirming the deposit to their site. Along with facial ID (selfie) holding my passport.
BR,
Jaakko
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Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear Jeijei,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Pelipeto Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
