Pelipeto Casino - Pelaajan kotiutus on viivästynyt.

Hey,

the casino is denying my withdrawal.

I have followed their KYC process but even after providing the documents they keep rejecting the withdrawal.

They keep declining eventhough I have provided official bank document confirming the deposit to their site. Along with facial ID (selfie) holding my passport.

BR,

Jaakko

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jeijei, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Pelipeto Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

The casino accepted the withdraw but banned my account because of this thread.

Dear Jeijei, 

thank you for your reply.

• Do I understand correctly you have received your funds?
• What is your current casino account balance, please?
• Has casino communicated with you the reason for the account blockage, please? Could you please share it in this thread?

Looking forward to your reply,

Katarina

Dear Jeijei,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru