Pelipeto Casino - Player feels misled by deposit limit policy.

I made several deposits and managed to win almost €5,000. After that, I withdrew €4,400 and set a weekly deposit limit of €400 to control my spending.

I continued playing with the remaining balance, but eventually lost it. After that, I started depositing again. Despite having set a deposit limit, it did not prevent me from making additional deposits. I was able to continue depositing repeatedly and ended up losing all of the money I had previously won. In total, after setting the deposit limit, I lost €3,394.

Following this, I contacted customer support via live chat. They informed me that there was no issue with the deposit limit. According to them, withdrawals are counted as negative amounts toward the deposit limit. This means that when I withdrew €4,400, it effectively reset or increased my deposit allowance, enabling me to deposit all the withdrawn funds back into my account.

From my perspective, this is extremely misleading. When I set a deposit limit, I expect it to strictly limit how much I can deposit regardless of withdrawals. Instead, the system allowed me to bypass the purpose of the limit entirely.

Additionally, this behavior was not clearly explained anywhere. I genuinely believed I was setting a real safeguard to control my gambling, but in practice, it is just way for the casino to make their loses back.

So I am requesting help to get some kind of resolution to this sitsuation, which is goood for both of the parties.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pelipeto Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to your player's account?
• Could you please share records of your payouts and deposits as they appear in your system so that the timeline of these events is clear?
• Could you please share any records documenting how you were informed the deposit limit works before and after it was set up?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas