Parimatch Casino IN - Withdrawal of player's winnings has been delayed.

Dear Casino Guru

I made a withrawal of INR 18100 on 23rd September 2025. I have not received the withdrawal amount yet. I have not received any type help from parimatch support service. I contacted them through mail and live chat but they have not provided anything behind the delay.

I kindly ask you to help me get my money.

Thankyou

PFA

Dear jaat1101,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear jaat1101,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I haven't received the withdrawal amount yet . I am daily contacting them regarding Withrawal but they are not coming up with any solution .

Please screenshots of their mail replies.

Thankyou

Dear Casino Guru

Kindly look into the issue. I really need the money. I have nothing except this money. Please understand my situation and connect with parimatch as soon as possible to get my money.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Have you successfully withdrawn using the same method before with the casino?

Have you received any updates from the casino regarding your withdrawal or their investigation into the matter? If so, could you share those details with us?

Have you sent them any updated proof that you still haven’t received the funds?

Could you confirm when the withdrawal was marked as "processed" in your account history?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Yes My KYC is verified successfully. I made a withrawal of INR 10,000 on 23rd September which I received on the same day. And Withrawal of INR 18100 was also made on the same date but I have not received the amount yet. I had a chat with their live support, you can see the screenshot. Ticket was also raised from their side . But there has been no resolution. My withrawal was marked as processed on the same date of withdrawal.

Yes I am sending them my bank statement. But they are not asking for bank statement. They just say you will receive your withdrawal amount soon. They are saying the same thing on mail and live support since 16 days .

I am sharing my bank statement till date on your mail.

Thankyou

Dear Casino Guru

I kindly request you to look into the delayed Withdrawal issue as soon as possible.

Dear player, could you please confirm whether you have also provided the casino with an up-to-date proof of non-receipt, not just the one covering up to October 6?

Additionally, have you received any new response from the casino regarding your withdrawal, or have you finally received the funds?

Yes I provided them and I can share you the mail I received from them .

I have not received the funds yet and the casino is not doing anything on my issue .

Kindly help me as soon as p

Dominika,

I am still waiting on my withrawal.

I request you to have a look into it asap.

Thankyou

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Okay... I am just waiting and waiting

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Parimatch Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Dear Team,

We have reached out to our payment provider to obtain the necessary approvals and are currently awaiting their response, which we expect in the coming days. Once we receive this information, we will be able to offer you more detailed feedback.

Thank you for your patience.

Best regards,

Parimatch team!

I am also waiting for a response since 38 days. Now I just checked my account and there is an update on my ticket raised for withdrawal, it's showing my funds are returned to Parimatch wallet. But I can see no funds in my wallet .

The funds are showing as pending withrawal and the withdrawal transaction still shows processed.

kindly check the screenshots. And look into the matter hope I receive funds in my wallet soon.

Thankyou Casino Guru and Parimatch in advance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jaat1101,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi