Parimatch Casino IN - Player's withdrawals have been delayed.

I made two withdrawals on 6th September, 40k and 39k. Since then I am just waiting for the funds to be credited in my bank account. 45 days gone

There support team is pathetic and telling me the story from last 7 weeks that they are checking with payment provider.

Even I requested them to reverse the money in PM wallet but no support.

They are just scamming customers now and not giving withdrawal money anymore. And I am so called VIP customer on there platform.

Player ID: 486355685

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.

Please allow me to ask you a few questions so I can better understand the situation.

• The 2 transactions were deposits from your bank account to the casino, or payouts of winnings from the casino to your bank account?
• Could you please share a screenshot of how the transactions appear in your player's account and what their status is?
• Send emails, chat transcripts, or other supporting evidence to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your response.

The deposit was made using my bank account funds.

Withdrawal showing success on the app. Shared the screenshots via email with you guys.

I have shared the bank statements and everything with Parimatch team. And they are investigating this with the payment provider from last 45 days and making fool of the customers.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi, who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thanks, please support to get this resolved.

Parimatch Team is scamming customers now and such platform should be banned.

Looting money first and when it comes to withdrawal they make customer chase for life.

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Parimatch Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Why Parimatch Match Team is not responding to the complaint?

If we will work with this timelines.

It will take a year to resolve the issue.

Even after two months, Parimatch Team is giving same shitty response. Payment provider is not giving reply from last 2 months and I am bearing the loss it.

If your payment provider are scammer, why I bear the loss.

Check the response I have received today. Even after 2 months, there is no new update.

I have given them updated bank statements.

I am telling them just give it back in the wallet but no action

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi

Hello.

We have reopened this complaint per the casino's request.

Dear Parimatch Casino,

Please provide an update on this case.

Thank you.

Respectfully,

Romi

Greetings,

We would like to inform you that the withdrawals of 39,000 and 40,000 have already been processed on our side and subsequently refunded back to the client’s gaming account in the form of a bonus balance.

The corresponding amounts have been successfully credited, and the client is able to view the bonus funds directly within their gaming account.

Kind regards,

Parimatch team

Thank you, Parimatch Casino, for the information.

Dear user,

Please confirm the situation.

Best regards,

Romi

Dear Manu26MB,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Romi
Casino.Guru