Parimatch Casino IN - Player’s withdrawals are delayed and unresolved.

Issue no 1:

Ticket ID: #59403783

Amount: 12500

Date: 4th Dec

Bank statement shared

This deposit was done on 4th dec i waited until 7 business days, then followed up at least 1000 times shared my bank statement thrice -- Still no resolution

Issue no 2:

Ticket ID: #61428497

Amount: 15000

Bank statement shared

DAte: 20th Dec

Withdrawal done on 20th dec, Your team said this is processed from your side but I never received the funds infact they gave me an alphanumeric UTR which is never possible

ISsue no 3:

Ticket ID #63657136

DAte: 30th december

Amount 16769

One more ticket is again stuck at your end has not been credited to my bank account, they have marked this ticket as closed but I have requested via email & support chat to reopen the ticket.

Bank statement has been shared with casino for all 3 issues

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, especially if the transaction appears as declined, the only thing I would recommend is contacting your payment provider and informing themthat your transfer was declined by the merchant. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

• Could you please share your interaction with support regarding the 3 tickets so far?
• Send this information to my email at [email protected] for review.

Thank you very much for your understanding. Looking forward to your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Dijayu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru