Parimatch Casino IN - Player’s withdrawals are blocked.

Hi i have been using parimatch for ipl bettings and i have won around 4 lakhs rupees but parimatch has blocked my withdrawals asking for additional documents

i have Submitted all the requested documents they asked but still they respond saying it’s edited

i even told them I’m ready to share my net banking credentials for them to see bank statement no proper support from them

please help in unblocking withdrawals for me

Dear savinash3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawals from Parimatch.

To assist you further, could you please clarify the following details:

• What specific documents did Parimatch request from you?
• Have you deposited money into the casino from a bank account belonging to your husband?
• Could you please forward me the documents you sent to the casino for verification at veronika.f@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Parimatch India cricket betting website , they requested for selfie with id proof holding in hand , also asked for bank statements

i have made deposits from multiple accounts both from my account as well as my husbands account

i shared them both the statements

can i know how u would be helping me in this process ? Do u have any charges ?

I have checked the terms and conditions, and this is what I found:

71. In order to deposit funds into the gaming account using a Credit/Debit Card, the personal data associated with the credit card must match the personal data registered to the gaming account. 

Furthermore, please check our Fair Gambling Codex for Players:

"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Dear savinash3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I’m ready to share net banking credentials of my account , i even forwarded bank statement emails to them directly but they claim that it’s edited I don’t know how to prove them more than this see if you can help anything on this

Please forward me the documents you sent to the casino for the verification of your account at veronika.f@casino.guru. Thank you for your patience and cooperation.

Hi Can I know what u would do with the documents , how is the process ? And what will be ur next steps and will my account be blocked

and also it’s nothing much just shared them

selfie of self holding Aadhar card and bank statement showing deposits

will this help u ? If yes can I know how ?

Thank you for your message. I understand your concerns, and I’ll gladly explain how our process works.

When players share documents with us, we review them to assess whether the casino’s actions are justified, and whether the player followed the rules outlined in the casino’s terms and conditions. We also verify if a fair solution is possible.

Unfortunately, based on the information you have already provided, including your confirmation that deposits were made from both your and your husband's accounts, we must inform you that this represents a violation of Parimatch’s rules. Deposits must be made only from accounts in your own name, unless the casino has explicitly allowed otherwise.

As a result, the casino is entitled to request verification and may block withdrawals if this rule is broken. Unless you can provide clear evidence that all deposits were made from accounts in your name or that the casino approved the use of a third-party account, we won’t be able to support your complaint.

Dear savinash3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.