Parimatch Casino IN - Player's withdrawal section is blocked.

i am old player of parimatch casino i made according here on year 2020 played few time and didn’t used it in last 2-3 years on 26 july 2026 i logged into my account again made deposit of 196 usdt using crypto also there was one offer cypto first deposit get 100 percent cashback, i opted for that , this was wager free bonus with no restrictions i played then live blackjack only in evolution gaming and my bet amount at a time didn’t exceeded 10$ and wagered more then 400$ it is also worth to mention my account is already fully verified , after playing my balance was around 359$ which i wanted to withdraw but my withdraw page is blocked by casino and when i contacted them via email they didn’t replied but on live chat they mentioned they have forwarded my issue to the relevant department , it is worth while to note my withdraw page was working fine before the deposit, it was only after the deposit they have blocked my withdraw section and i am afraid now they dont want to give my withdraw, i request casinoguru team to kindly mediate in this matter and help me please, 359$ is significant amount to me my userid is [hidden by Casino Guru] and registered email id is [hidden by Casino Guru] i have attached all the screenshot here as a proof, thanks

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the balance you're trying to withdraw?
• Did you activate any bonuses before attempting to submit a withdrawal request?
• Did you make sure to complete all the wagering requirements of your deposit bonus or any other bonuses before attempting to withdraw your balance?
• When was the last time you successfully withdrew your winnings from this casino?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino as part of the KYC process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika