Parimatch Casino IN - Player's withdrawal section is blocked.

i am old player of parimatch casino i made according here on year 2020 played few time and didn’t used it in last 2-3 years on 26 july 2026 i logged into my account again made deposit of 196 usdt using crypto also there was one offer cypto first deposit get 100 percent cashback, i opted for that , this was wager free bonus with no restrictions i played then live blackjack only in evolution gaming and my bet amount at a time didn’t exceeded 10$ and wagered more then 400$ it is also worth to mention my account is already fully verified , after playing my balance was around 359$ which i wanted to withdraw but my withdraw page is blocked by casino and when i contacted them via email they didn’t replied but on live chat they mentioned they have forwarded my issue to the relevant department , it is worth while to note my withdraw page was working fine before the deposit, it was only after the deposit they have blocked my withdraw section and i am afraid now they dont want to give my withdraw, i request casinoguru team to kindly mediate in this matter and help me please, 359$ is significant amount to me my userid is [hidden by Casino Guru] and registered email id is [hidden by Casino Guru] i have attached all the screenshot here as a proof, thanks

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the balance you're trying to withdraw?
• Did you activate any bonuses before attempting to submit a withdrawal request?
• Did you make sure to complete all the wagering requirements of your deposit bonus or any other bonuses before attempting to withdraw your balance?
• When was the last time you successfully withdrew your winnings from this casino?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino as part of the KYC process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

hii veronika ekansh this side, thanks for your reply regarding the questions which you have asked, i have played only live blackjack in evolution gaming provider, i have selected 100 percent regarding bonus conus i opted for 100 percent crypto deposit cashback upto 200$ before the deposit and then made deposit of 196$ its wagering is also completed and i am attaching the screenshot with this email beside this there is no other bonus active in my account, last time i made successful withdraw in 2020 after that i stopped playing and then started on 26 july 2026 only , regarding account verification my parimatch account is fully verified i have already submitted my identify card front back and selfie and my account status show fully verified i have forwarded all screenshots as a proof to your email , kindly check them i am trying to contact them daily regarding the issue but all they are saying is that your issue is forwarded to relevant department etc and jf any more information is required from my side do let me know please 

Greetings,

Please be informed that your account has been written off in accordance with Rule 88 of our Terms and Conditions, and our services have been discontinued due to internal compliance and security procedures.

Following a comprehensive internal review, your account was found to be in violation of Rule 88 of our Terms and Conditions. As a result, the agreement between you and Parimatch has been terminated, and the remaining balance has been written off in accordance with our Terms and Conditions.

You may review the relevant Terms and Conditions here: https://parimatchs123.com/en/terms-and-condition

We sincerely regret any inconvenience this decision may cause and appreciate your understanding.

this is clearly absurd, i am an old player and my account was working good and kyc was also completed but when i made deposit on 26 july immediately they disabled my withdraw function and now written off the funds in the name of condition 88 , i request parimatch casino representative to kindly share the proof here or to casinoguru representative if casino can’t share the proof with me, i didn’t did anything wrong simply made deposit played blackjack only and requested withdraw, from this how did i violated the term ? i authorise casinoguru representative to collect all the proof from my behalf if casino can’t share it with me, this is literally the scam which parimatch casino is doing, i have recently seen 4-5 complaints of the same issue from other user in casinoguru platform where the parimatch casino blocked withdraw and writeoff funds , god knows from how many users they did this kind of thing, i request casinoguru representative to kindly help me please, this is looking like a big scam, earlier parimatch casino was trusted thats why i did deposit here, if i would had known about these things i would had never deposited in this platform,

Dear ekansh9981

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello everyone,

Dear ekansh9981,

It's nice to e-meet you. My name is Samuel, and I'll be assisting you with your complaint from now on.

I have reviewed the information available in the complaint so far, and I will now continue investigating this matter with the casino. If there have been any updates or new developments since your last message, please feel free to share them with me.

Dear Parimatch Casino,

thank you for your response. However, at this stage, your explanation is too general for me to properly assess whether the confiscation of the player's balance was justified.

Simply referring to Rule 88 and stating that the account violated your internal compliance and security procedures is not sufficient for the purposes of our investigation.

I kindly ask you to provide a more detailed explanation of:

• the specific reason why the player's account was considered to be in breach of Rule 88;
• what conduct or activity led to the decision to terminate the player's account and confiscate the remaining balance;
• what objective evidence supports this conclusion.

If the supporting evidence contains sensitive information or internal security data that cannot be disclosed publicly, you are welcome to send it directly to my email at samuel.s@casino.guru. Please note that Casino Guru routinely reviews confidential evidence from both casinos and players, and any information shared with us will be treated confidentially.

I look forward to your reply before proceeding with my assessment.

Thank you both for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ekansh9981,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Samuel

Casino Guru

Hello everyone,

Dear ekansh9981,

I would like to provide you with an update regarding your complaint.

The casino has now provided me with additional information and supporting evidence by email. I will review this material carefully before proceeding with the case further.

Dear Parimatch Casino,

thank you for providing the additional information and evidence by email. I will review everything and take it into consideration as part of my assessment.

I would also like to revisit the questions I raised previously. In particular, please clarify the specific conduct or activity that led to the application of Rule 88, and provide the relevant evidence supporting the conclusion that the player's account was involved in the alleged violation.

If there are specific links, behavioral patterns, transactions, promotional activity, or other indicators that form the basis of your decision, please explain how these relate specifically to the account in question.

Dear ekansh9981,

I would also like to clarify one important point before I continue with the assessment. Please provide:

• the email address you used to register and/or log in to your Parimatch account; and
• your full name as registered with Parimatch.

You can provide this information directly in the complaint thread, and I will treat the message as sensitive information.

Once I have reviewed the casino's additional evidence and clarified the above information with you, I will continue with my assessment.

Thank you both for your cooperation.

Hello everyone,

Dear ekansh9981,

thank you for providing the requested information.

I have continued discussing your case with Parimatch by email and am currently trying to obtain more specific information and evidence regarding the activity on your account and the reasons why the casino considers it connected to the other accounts.

Dear Parimatch Casino,

please provide your response to the additional questions I sent by email regarding account 155637690, including the specific conduct allegedly constituting the promotional abuse and the evidence supporting the connection between this account and the other accounts.

I will review your response once provided and continue with my assessment.

Thank you both for your cooperation.

Hello Samuel,

Please kindly check your email inbox for our response to the email you previously sent us. We have provided the relevant information and further details there.

Thank you for your cooperation.

i request the casinoguru representative to thoroughly check the response of casino, i am old player of parimatch, and kyc was already completed, regarding the alleged promotional abuse i played the blackjack only in live casino when i contacted casino support team they didn’t said to me anything regarding promotion abuse they said your account is close due to violation of term and condition 88 and now it looks like they are framing something different to rip off my money, if any information or justification is required from my side do let me know please, thanks

Hello everyone,

Dear ekansh9981,

thank you for your message and for your patience.

I am still reviewing the information provided by Parimatch Casino and looking into the circumstances surrounding the account closure and the alleged promotional abuse.

I have also contacted the casino by email with some additional questions regarding the information they provided, and I am currently waiting for their clarification.

Once I receive their response and have had an opportunity to review everything, I will update you here and proceed with the assessment of the complaint.

For now, there is nothing further I need from you.

Thank you for your cooperation and patience.