Parimatch Casino IN - Player's withdrawal is repeatedly blocked.

Hi CasinoGuru,

I tried to withdraw money from my parimatch account around 15 times after each attempt failed, my withdrawal is blocked saying contact customer care. They unblocks me. I will raise another withdrawal request, withdrawal gets declined and withdrawal option blocked showing contact customer support. And its going in a loop. Could you help with this?

My deposited methods:

BinancePay: 5430 rupees

Upi: 200 rupees

My withdrawal method: 

Bank Transfer: 8100 rupees

And They are only two withdrawal methods available

1. bank transfer
2. Icash One

They are just concentrated on resolving the ticket status rather than resolving the customer issue.

I just want to withdraw my money.

I played inifinite black jack with side bets - evolution casino.

I contacted customer care like 15 times waiting hours in the queue for their and resolution. My patience is over.

Thats why I came here to raise a complaint.

please help me Casino Guru.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you passed account verification in the casino? Which documents were you asked to submit?
• Have you previously withdrawn winnings from the casino?
• Since when are you attempting to withdraw your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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If anything seems suspicious, contact us directly.

Stay safe.

Hi Thomas,

I am so glad for considering my complaint.

The parimatch account which I currently hold is a very old one like 4-5 years old.

1. yes, Account Verification done successfully. I have provided my aadhaar card.
2. Yes, I have withdrawn money from parimatch multiple times previously. I deposited to parimatch after 4 to 6 months inactivity as mentioned in the initial chat.
3. Like from 16th sep I am trying to withdraw my money.

currently my total amount available to withdraw is 13,000 rupees after I played. I tried to withdraw same story repeated as mentioned above. Deposits working pretty well in parimatch.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Legendryjay,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter.

We would like to invite Parimatch Casino IN to join the conversation.

Dear Parimatch Casino IN,

Can you please provide clarification as to why the player is not able to withdraw their winnings when, allegedly, the restrictions from his account in this regard have been lifted?

What has to be done from your side so the player can receive their winnings?

If there are any factors that influence the whole situation that cannot be shared publicly, please forward them to me directly at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Team, Michal and Legendryjay

We would like to inform you that we have not yet received any requests from the customer. Unfortunately, we are unable to open a support ticket or proceed with resolving the issue without direct customer contact.

We kindly ask that the customer send their request to support@parimailbet.com

 and support@parimatch.in

Our support team will be glad to assist in resolving this matter promptly.

Please ensure that your email has been sent correctly and check your inbox (including the spam or junk folder) for any replies from our team.

Thank you for your attention and cooperation.

Best regards,

Parimatch team

Hi parimatch team,

I have mailed about my withdrawal issue multiple times to this email. A total of 40+ mails(replies/requests). I spent so much time on writing this emails. I lost my patience.

Parimatch Website I used: https://parimatchweb.com

Email: support@parimatch.in

country code: +91

mobile: 9666410798

email: shannonclare773@gmail.com

Please use the above mentioned details to find my record.

I am attaching the mail chat along with my player id/account id also. The parimatch team created around 20+ tickets. They have closed the ticket by saying it is resolved. Seems they concentrated a lot on closing the ticket not on the issue. In the beginning, parimatch was a highly trustable customer friendly casino. I don’t know what happened to your services suddenly, specific to India. Delays, Declines etc…

I WANT TO WITHDRAW MY MONEY. NO MATTER WHAT.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Team, Legendryjay and Michal

The customer with account ID 619744041 encountered an issue while attempting to make a withdrawal due to the temporary unavailability of the selected withdrawal system. This restriction has now been lifted, and the customer is able to proceed with the withdrawal attempt. Additionally, there are no other issues associated with this account.

Thank you,

your Parimatch team!

Hi Parimatch team,

my withdrawal rejected again for no reason. I am fed up with you all. I am requesting you to provide me a withdrawal manually via any payment method and please close my parimatch account.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Legendryjay,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Michal

Casino Guru