Parimatch Casino IN - Player’s withdrawal is delayed and missing.

Subject: URGENT: Missing Withdrawal Dispute – Account ID: 222037837

Dear Parimatch Support Team,

I am writing to formally dispute a missing withdrawal that has failed to credit to my bank account, despite your platform marking it as "successfully processed."

While your standard timeframe for withdrawals is 1 business day, it has now been 7 business days and the funds have still not reached my account. I have thoroughly checked my updated bank statement, and there is no trace of this transaction.

As noted in my previous chat, your support representative, Donatha, explicitly admitted that the formal payment receipt was unavailable from your finance department at that time. My bank cannot track or locate any incoming funds without proper verification.

If your team maintains that this withdrawal has been successfully processed, do not simply send me a text UTR number. I strictly require you to share the official, downloadable payment receipt that clearly shows:

1. The UTR (Unique Transaction Reference) number

2. The exact date and time the transfer was finalized by your bank

3. The destination bank account details used for the transfer

4. Clear proof of a successful, settled transaction to my specific account

Please do not close this ticket with a generic automated response. If your finance department still cannot produce this official receipt, it is highly likely the transaction failed on your payment gateway's end. I request your team to investigate this issue immediately, trace the funds, and either provide the complete receipt or reverse the money back into my Parimatch wallet without further delay.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Akhira007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Could you please post a screenshot of your withdrawal request directly to this thread?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean