Parimatch Casino IN - Player’s withdrawal is delayed and missing.

Subject: URGENT: Missing Withdrawal Dispute – Account ID: 222037837

Dear Parimatch Support Team,

I am writing to formally dispute a missing withdrawal that has failed to credit to my bank account, despite your platform marking it as "successfully processed."

While your standard timeframe for withdrawals is 1 business day, it has now been 7 business days and the funds have still not reached my account. I have thoroughly checked my updated bank statement, and there is no trace of this transaction.

As noted in my previous chat, your support representative, Donatha, explicitly admitted that the formal payment receipt was unavailable from your finance department at that time. My bank cannot track or locate any incoming funds without proper verification.

If your team maintains that this withdrawal has been successfully processed, do not simply send me a text UTR number. I strictly require you to share the official, downloadable payment receipt that clearly shows:

1. The UTR (Unique Transaction Reference) number

2. The exact date and time the transfer was finalized by your bank

3. The destination bank account details used for the transfer

4. Clear proof of a successful, settled transaction to my specific account

Please do not close this ticket with a generic automated response. If your finance department still cannot produce this official receipt, it is highly likely the transaction failed on your payment gateway's end. I request your team to investigate this issue immediately, trace the funds, and either provide the complete receipt or reverse the money back into my Parimatch wallet without further delay.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

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If anything seems suspicious, contact us directly.

Stay safe.

Dear Akhira007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Could you please post a screenshot of your withdrawal request directly to this thread?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

1. Have you made any successful withdrawals before?

Yes. I have made successful withdrawals in the past. However, this is the first time my account has been subjected to an excessively prolonged verification process without any valid explanation.

2. Is your account fully verified?

I have submitted every document requested by Parimatch, including my identity documents, proof of address, bank statement, and all additional verification documents they requested. Despite this, they have still not completed the verification, even though their standard verification timeframe is 24 hours. It has now been far longer, with no meaningful progress.

3. Were your winnings accumulated with or without an active bonus?

My withdrawal request is not related to any bonus. The funds are from my own balance and are not subject to any bonus restrictions.

4. Screenshot of the withdrawal request

I have attached a screenshot of my pending withdrawal request to this complaint.

I would also like to point out that Parimatch has repeatedly sent me generic responses stating that they are "working on the issue" or that my case has been "escalated to experts," but they have failed to provide any actual resolution within a reasonable timeframe. This ongoing delay appears unjustified and has prevented me from accessing my own funds.

I appreciate Casino Guru’s assistance and hope you will contact the casino to determine why this verification has remained unresolved despite all requested documents having been provided.

Thank you for looking into my complaint. Here are the answers to your questions:

 Have you made any successful withdrawals before?

[Yes, I have previously withdrawn money successfully / No, this is my first withdrawal attempt].

 Could you please confirm that your account is fully verified?

[Yes, my account is fully verified and KYC is complete

 Have you accumulated your winnings with or without an active bonus?

[I won these funds using regular deposited cash / I won these funds while playing with a bonus].

 Withdrawal Request Screenshot:

[Mention here if you are attaching the screenshot below, e.g., "I have attached the screenshot of my pending withdrawal request to this reply."]

Greetings,

Thank you for bringing this matter back to our attention and we would like to sincerely apologize for the inconvenience this has caused. We appreciate your patience throughout this process and recognize that the delay has been longer than expected.

Please be assured that your case has now been brought to the immediate attention of the responsible team and will be handled with the utmost urgency. We have requested a thorough follow-up on your ticket and will provide you with an update as soon as we receive feedback.

We genuinely appreciate your continued patience and understanding, and we remain committed to keeping you informed until this matter is resolved.

Thank you for your response,

but I cannot accept another generic assurance without any concrete action.

Today marks 10 days since I requested my withdrawal. I reported the issue immediately after the standard 24 business hours had passed, yet there has still been no resolution. Throughout this period, your support team—particularly the Billing Department—has repeatedly stated that they are "following up" or that my case has been escalated, but no meaningful progress has been made.

This is not a normal withdrawal delay. Your company’s standard withdrawal processing timeframe is 24 business hours, yet my funds have remained unpaid for 10 days despite all requested verification being completed and despite multiple escalations.

Once again, I am receiving the same promises that my case has been brought to the attention of the responsible team and will be handled urgently. Similar assurances have been given repeatedly over the past several days, but they have not resulted in the release of my funds.

I request that Parimatch stop providing generic updates and instead process my pending withdrawal immediately. My funds belong to me, and there is no valid reason for such an excessive delay.

I also request closely monitor this complaint, as the operator has had more than sufficient time to resolve a straightforward withdrawal request but has failed to do so. At this stage, only the successful processing of my withdrawal—not further assurances—will resolve this matter.

Greetings,

We would like to inform you that your withdrawal request of INR 2,000 under Ticket ID 110789102 could not be completed successfully.

As a result, the funds were returned to your betting account on 30/06/2026.

Kindly check your betting account to confirm that the amount has been credited back. If you have any questions or require further assistance, please don't hesitate to contact us.

Dear Akhira007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru