Parimatch Casino IN - Player’s withdrawal is delayed due to KYC issues.

ID: 135684754, I was denied my first withdrawal at this casino and asked to submit KYC information. This was my first time submitting KYC, and they rejected it, saying my information was incomplete. When I tried to submit it again on the website, I found that I couldn't submit the documents. I contacted their online customer service, and they asked me to send it via email, so I sent it to support@parimatch.com. I sent the email on October 5th, but they have not responded or addressed my KYC and withdrawal issues. When I contact the online customer service, they always tell me to wait, delaying the processing of my withdrawal.

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Dear lyc88,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• Which documents have you already submitted, and when did you send the most recent one?
• Has the casino indicated any issues with approving any specific documents?
• Can you please describe in more detail the issue with uploading the documents?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina