Parimatch Casino IN - Player's withdrawal is delayed for over two months.

Subject: Complaint Against Parimatch India for 60-Day Pending Withdrawal

I am filing this complaint regarding a withdrawal request of ₹4,084 that has remained pending for over 67 days.

Since submitting my withdrawal request, I have contacted Parimatch support numerous times through live chat and email. Despite repeated assurances that my case has been "escalated," "under review," "being monitored," or "handled by the billing team," I have not received my funds or any meaningful explanation for the delay.

For over two months, I have received only generic responses asking me to wait, without any clear timeline or resolution. No representative has been able to explain why my withdrawal has been withheld or when it will be processed.

I request that this matter be investigated and that Parimatch be required to:

- Process my pending withdrawal immediately, or provide a valid reason for refusing it.

- Explain the cause of the prolonged delay.

- Improve transparency in handling customer funds and support requests.

I have retained copies of my withdrawal request, support ticket, chat transcripts, and email correspondence, which I can provide as evidence if required.

I respectfully request your assistance in resolving this matter as soon as possible.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please share a screenshot of your pending payout?
• Is your player's account verified? When did you complete verification, and which documents were you asked to provide, if any?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas