Parimatch Casino IN - Player's withdrawal is delayed for over two months.

Subject: Complaint Against Parimatch India for 60-Day Pending Withdrawal

I am filing this complaint regarding a withdrawal request of ₹4,084 that has remained pending for over 67 days.

Since submitting my withdrawal request, I have contacted Parimatch support numerous times through live chat and email. Despite repeated assurances that my case has been "escalated," "under review," "being monitored," or "handled by the billing team," I have not received my funds or any meaningful explanation for the delay.

For over two months, I have received only generic responses asking me to wait, without any clear timeline or resolution. No representative has been able to explain why my withdrawal has been withheld or when it will be processed.

I request that this matter be investigated and that Parimatch be required to:

- Process my pending withdrawal immediately, or provide a valid reason for refusing it.

- Explain the cause of the prolonged delay.

- Improve transparency in handling customer funds and support requests.

I have retained copies of my withdrawal request, support ticket, chat transcripts, and email correspondence, which I can provide as evidence if required.

I respectfully request your assistance in resolving this matter as soon as possible.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please share a screenshot of your pending payout?
• Is your player's account verified? When did you complete verification, and which documents were you asked to provide, if any?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Greetings,

To help us review your request, please provide the withdrawal details (and ticket number) of all the transactions you would like us to check.

We also kindly ask you to provide your Betting ID (Player ID) so that we can locate your account and review the relevant transactions.

Once we receive these details, we will check the transactions and advise you accordingly.

Thank you for your cooperation.

Greetings,

We sincerely apologize for the delay and appreciate you bringing this ticket to our attention.

Please be assured that we are actively working on your transaction and following up on the matter with the relevant team.

We will provide you with an update as soon as we receive further information.

Thank you for your understanding and continued patience.

Parimatch ,

This is same message that your agents send me on the first day. Now it's 72nd day and you are sending the same message again nothing new. So, what's the new think happened after you interruption???

So, called platform is worst as it is .

"Dear Lohith, your ticket number 105554333 is still in progress. We truly understand your frustration, and we’re very sorry that you’ve had to wait this long. While we completely understand how upsetting this delay is, we want to reassure you that your issue is still under expert review and hasn’t been forgotten. We are actively following up with the team and will inform you as soon as we receive any updates. Thank you for bearing with us."

Greetings,

We would like to inform you that your two transaction under Ticket ID 105554333 has been successfully resolved, and the funds have been returned to your betting account.

Please check your betting account balance and transaction history for further details.

Thank you for your patience and cooperation.

Dear Lohith45,

Kindly confirm that the balance has been returned to your player's account and that you have requested a new payout.

We will keep this complaint open until you confirm your withdrawal has been successful.

Please keep me informed about any further developments.

Dear Lohith45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.