Parimatch Casino IN - Player's withdrawal is blocked.

My account is fully verified, but my withdrawal is blocked, I am not able to withdraw my fund

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the error you see when you try to withdraw your winnings?
• What types of games did you play to accumulate the winnings you're trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Have you contacted the casino customer support to ask about the reason why your withdrawals are not available? If so, what was their response?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika