Parimatch Casino IN - Player’s withdrawal is being declined.

I'm playing parimatch since many years,

I'm vip host player,

I'm loss so much money in parimatch my manager Linah always give me vip casino cashback bonus,

Today I'm won some money but after that I'm trying to withdraw parimatch repeated declined my withdrawal all methods try but declined again and again,

I want my full money 104500 INR,

* I'm always play real cash

* My account is verified already

* I'm play both casino and sports

Please invite parimatch casino Manager,

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When did you attempt to make the first withdrawal of these winnings?
• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hey mam,

Thanks for understanding,

= I'm made successful withdrawal,

= My account is top level vip,

= My withdrawal processed within 4 minutes in crypto and upto 2 hours in bank transfer,

= My withdrawal method is crypto and bank transfer,

Kindly please transfer my complaint to parimatch support manager,

They declined my withdrawal so my all money lost,

My vip manager Linah always give me some vip casino bonus, but this time they not give me bonus,

I want compensation please help me

Thank you very much for your reply. Do I understand correctly that you have lost all the winnings you initially wanted to withdraw?

Yes because they repeated declined my withdrawal,

I'm yesterday and today deposit money but they removed crypto withdrawal from my account

Please escalate my issue to support

Can you please clarify how much money you currently have in your casino account?

I have 70000 INR currently

Dear team!

Dear Ayushk, kindly ask you to identify your ID. We need to check your situation with support team!

Many thanks!

Hello everyone,

Thank you both for your replies.

Ayushk365, has there been any news?

Hello ma'am,

There is no response yet

Kindly please transfer my complaint to your senior team

Hello Ayushk365,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Kindly please transfer my complaint to your senior team

Dear team,

I want to increase my withdrawal limit to 20 Lakh INR per day,

I'm daily deposit money more than 10-15 Lakh INR, so I want my withdrawal should be high,

I'm top vip player,

I'm attached my screenshot my withdrawal declined repeatedly because parimatch give me only 7 lakhs INR withdrawal daily,

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear Parimatch Casino IN, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear sir ,

I just want to increase my withdrawal limit because I'm deposit high amount,

I'm daily deposit more than 10-15 lakhs rupees,

So I want my high withdrawal limit

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino Safety Index. I understand this isn't a satisfactory solution to your issue. However, the change in the Safety Index caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help. Best regards, Pavel K Casino Guru Team

We have reopened this complaint by the request from the casino. It stated that all player's issue were resolved.

Dear player, can you let us know if there you still have any claims against the casino?

Sir my current withdrawal is pending since long hour's

Kindly please help me

My withdrawal issue is still not solved

Dear Parimatch Casino IN, is there any issue with player's account status?

Dear sir my account is working fine but withdrawal pending,

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino Safety Index. I understand this isn't a satisfactory solution to your issue. However, the change in the Safety Index caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, The casino's license does not have any customer complaint services but you can still try to contact them via this e-mail: complaints@cga.cw. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team