The player from India had been waiting for a withdrawal of ₹70,560 for a month and had provided supporting documents, including a bank statement and screenshots of his communication with Parimatch support. He had requested a review of his documents and resolution of his complaint. The Complaints Team had asked the player to provide additional information and evidence related to his withdrawal and communication with the casino. Due to the player's lack of response to multiple inquiries and reminders, the complaint was closed without further investigation or resolution at that time. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Parimatch Casino IN - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 70,560 INR
Parimatch Casino IN
Safety Index 5.8 Below averageCase summary
Discussion
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4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share a screenshot of the payout as it appears in the withdrawal histrory found in your player's account with status visible?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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4 months ago
Dear KishanPatel,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
