The player from New Jersey had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. We initially advised him to wait for the usual processing time and KYC checks, and the casino later confirmed that the INR 26,000 withdrawal had failed and was reversed back to his betting account. After that, he marked the complaint as resolved, so we closed the case as resolved.
Parimatch Casino IN - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: 2,600 INR
Parimatch Casino IN
Safety Index 5.7 Below averageCase summary
Discussion
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear 8082685707,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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3 weeks ago
Greetings,
We would like to inform you that your withdrawal transaction of INR 26,000, requested on 14/09/2026, was not successfully completed on 15/09/2026. The funds have therefore been reversed back to your betting account.
For further clarity, kindly refer to the screenshot provided below, which shows the transaction details.
Thank you for your understanding.
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2 weeks ago
Dear 8082685707,
Since the casino mentioned that the funds have been reversed to your account, have you requested a new withdrawal since then? Could you kindly update us on whether your withdrawal has been successfully received or if there have been any new developments regarding your case?
Thank you very much in advance for your reply.
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1 week ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear 8082685707,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Jean
