Parimatch Casino IN - Player's withdrawal has been delayed significantly.

I am a fully KYC-verified Parimatch customer (Betting ID: 972873492). I never used any bonus.

I submitted a withdrawal request for Rs. 20,001 on 06/01/2026. It has been 150 days and the amount has not been credited to my bank account.

I raised multiple support tickets starting after five business days, but they keep marking the tickets as "resolved" without providing a proper resolution.

Please tell them to provide payment proof or the UTR/reference number for this transaction immediately so I can follow up with my bank.

If you cannot provide this, please explain why the withdrawal has not been processed and give a clear timeline for payment.

Without wasting time please invite that irresponsible goons and tell them to respond

Thank you.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate the winnings you have been trying to withdraw over the last 150 days?
• What responses did you receive from customer support after you asked about the status of your payment?
• Is the withdrawal request in your casino account shown as pending or already processed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes I have withdrawn many times , I am fully kyc verified customer, please without wasting time invite them

I played only sport game

Since I withdrawn it's 150 days , still my withdrawal not credited in my account

Withdrawal is processed 146 days back it's not pending

Greetings,

Please be advised that your withdrawal is currently being checked by our payment providers for further review. We are waiting for their confirmation and will provide an update as soon as more information becomes available. Thank you for your patience.

I raised a ticket just after 5 days of my withdrawal, it's 160 days over until now they are expecting a feedback from their payment provider, what a shame,dear casinoguru not only this , their customer support is is third class , they will give different answer daily for same problem ,you can check the screenshot below and see when I raised a ticket and you can see the irresponsible statement given by their customer support.

I am extremely disappointed and frustrated with the way my withdrawal issue regarding INR 20,001 under Ticket #66928150 has been handled.

This matter has been pending for more than five months without any proper resolution. Throughout this entire period, your team repeatedly delayed the process, closed the case multiple times, and failed to provide any clear proof or verification regarding the transaction.

Now, after keeping me waiting for months, I have received a response stating that the transaction is "too old" and that you no longer have access to the details. This explanation is completely unacceptable because the delay was caused entirely from your side, not mine.😡

I would like clear answers to the following questions

Who is responsible for my missing funds of INR 20,001?

When exactly was this case first created?

Who caused the repeated delays in resolving this issue?

Why was the ticket closed multiple times without providing a proper resolution?

If your team failed to act on time, how can the customer be blamed for the transaction becoming "too old"?

Is this the level of service and trust Parimatch provides to its customers?

I have cooperated fully from my side and provided all required information whenever requested. However, instead of receiving support, I have only faced delays, excuses, and negligence.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Vaishalshah32,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika