HomeComplaintsParimatch Casino IN - Player's withdrawal has been delayed significantly.

Parimatch Casino IN - Player's withdrawal has been delayed significantly.

Opened
Current status

Waiting for player to reply

6d 22h 27m 46s

Parimatch Casino IN
Safety Index 5.8 Below average

Case summary

The player from India, a fully KYC-verified Parimatch customer, has been waiting 150 days for his withdrawal request of Rs. 20,001, which remains unprocessed. Despite raising multiple support tickets, he receives no proper resolution and is requesting payment proof or an explanation for the delay.

Public
Public
12 hours ago

I am a fully KYC-verified Parimatch customer (Betting ID: 972873492). I never used any bonus.


I submitted a withdrawal request for Rs. 20,001 on 06/01/2026. It has been 150 days and the amount has not been credited to my bank account.


I raised multiple support tickets starting after five business days, but they keep marking the tickets as "resolved" without providing a proper resolution.


Please tell them to provide payment proof or the UTR/reference number for this transaction immediately so I can follow up with my bank.


If you cannot provide this, please explain why the withdrawal has not been processed and give a clear timeline for payment.


Without wasting time please invite that irresponsible goons and tell them to respond


Thank you.



Public
Public
1 hour ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 hour ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

  • Have you made any successful withdrawals from this casino before?
  • What types of games did you play to accumulate the winnings you have been trying to withdraw over the last 150 days?
  • What responses did you receive from customer support after you asked about the status of your payment?
  • Is the withdrawal request in your casino account shown as pending or already processed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Vaishalshah32 has 6d 22h 27m 46s to reply

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