Parimatch Casino IN - Player’s withdrawal has been delayed for months.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• Have you received any previous or subsequent payout from the casino successfully?
• Was your account verified recently or in the past?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear parimatch support From your registered email ID to your official email ID support@pari-match.in But we have seen our bank statements many times. I am sending it today, please check.

Very long time passed amount not receive my bank account possible fast resolve my problem

I am a fully KYC-verified Parimatch customer (Pleyr id 400062829

I submitted a withdrawal request for Rs. 3000 on 22/12/2025. It has been 150 days and the amount has not been credited to my bank account.

I raised multiple support tickets starting after five business days, but they keep marking the tickets as "resolved" without providing a proper resolution.

Please tell them to provide payment proof or the UTR/reference number fake for this transaction immediately so I can follow up with my bank.

If you cannot provide this, please explain why the withdrawal has not been processed and give a clear timeline for payment.

Without wasting time please invite that irresponsible goons and tell them to respond

Dear sir You are using Parimatch Team Same Reply They are saying that the payment has been sent to you, when we got the reply number checked in our bank, then the branch said that this reply is fake, Sir, the match payment prover Mr. Ashutosh cheated me. I request you to take action against the match and give me my amount.

Thank you.

Thanks to both parties for your replies.

Dear casino representative,

Was the bank statement the player submitted sufficient for you to investigate further?

Please let us know if there are any necessary steps to take.

Looking forward to your reply.

Greetings,

Please note that bank statements are required to be provided in PDF format. Screenshots of transactions or account activity cannot be accepted for verification and investigation purposes.

Kindly resend the bank statement in PDF format so we can proceed with the review of your case.

Dear tomas sir

We sent the statement repeatedly to Parimatch support team and are replying to it. We sent the bank statement to your email ID, please check.

We have shared the reply email of the Parimatch support team below.

Thank you for contacting Parimatch!

We are glad that you decided to connect with us and we look forward to helping you with your needs.

We would like to confirm that your funds have been successfully transferred from our side. Kindly allow a short period of time for the transaction to be reflected in your account, as processing times may vary depending on your bank.

We understand your concern and truly appreciate your patience in this matter. If you have any questions or require further assistance, please feel free to contact us at any time. Our team is always here to help you.

Kindly check your bank account for the following transaction details:

Reference Number: 535604880813

Amount: 3000

We kindly request you to verify the transaction in your account at your convenience. If you are unable to locate the transaction or require any assistance, please feel free to contact us. We are always here to help you.

Thank you for your patience and cooperation.

We apologise for the delay and inconveniences caused.

If there is anything else we can help with, please do not hesitate to let us know. Thank you for being our customer!

Sincerely,

Parimatch Support Team

Dunstan

Parimatch India

Greetings,

We would like to inform you that your withdrawal of 3,000 INR has been refunded back to your gaming account.

Kindly log in to your account to verify the balance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear 8082685707,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas