The player from India had requested a withdrawal of ₹20,000 that had been pending since 03/02/2026 and had not been credited to his bank account after more than 42 days. He sought urgent assistance to either receive the funds or obtain proof of the transaction. The casino confirmed that the withdrawal request was canceled and the funds were returned to the player's gaming account balance. Due to the player's lack of response to follow-up inquiries from the Complaints Team, the complaint was closed without further action. The player was informed that he could reopen the complaint if he wished to continue the investigation.
Parimatch Casino IN - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 20,000 INR
Parimatch Casino IN
Safety Index:Below averageCase summary
Discussion
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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3 weeks ago
Greetings,
Following a review by our Billing Team, we can confirm that the transaction was successfully processed from our end. However, if you still believe that the payment has not been received, we kindly recommend that you contact your bank and request a refund for the transaction.
We sincerely apologize for any inconvenience caused and appreciate your understanding.
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2 weeks ago
Greetings,
We would like to inform you that your withdrawal request was canceled, and the funds have been returned to your gaming account’s main balance.
At this point, the case has been resolved from our side.
Kindly log in to your account to verify the updated balance. If you have any further questions, please feel free to contact us.
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2 weeks ago
Dear Parimatch Casino, thank you for your response.
Dear player, could you please update us on the current status of your withdrawal? Have the funds been returned into your gaming account?
Thank you in advance for your response.
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1 week ago
Dear Rohitupase,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
