Parimatch Casino IN - Player’s withdrawal has been delayed for over 100 days.

My parimatch india Player ID is 532596581 (Name: ******). I requested a withdrawal of ₹41,700 INR on October 10, 2025.

​It has been over 3 months, and I have not received the funds. The money was deducted from my Parimatch account on the same day. Whenever I contact live support, they keep delaying by saying "Work is in progress" or "Wait for some time."

​They have been holding my money for over 100 days without a valid reason. I have attached the screenshot of the withdrawal request. Please help me recover my money.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.

Please allow me to ask you a few questions so I can better understand the situation.

• Were your other payouts from the casino successful?
• Were you asked to submit any documents to the casino for investigation, such as your bank statements?
• When was the last time you were in contact with the casino regarding the issue?
• Could you please share with me your communication with the casino regarding the reason why the payout hasn't been processed yet? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

​Thank you for helping me with this case. Here are the answers to your questions:

​1. Were your other payouts from the casino successful?

Yes, I have had successful withdrawals in the past. However, this time, they have withheld a large amount (₹41,700 INR) for over 105 days (since Oct 10, 2025).

​2. Were you asked to submit any documents?

Yes. I have submitted my Bank Account Statement (PDF) multiple times to their support team, showing clearly that the money was NOT received between Oct 2025 and Jan 2026. They have acknowledged receiving it but still refuse to process the refund.

​3. When was the last time you were in contact with the casino?

I contacted them yesterday (Jan 21, 2026). As usual, they gave me a scripted response saying "Wait more" and "Funds are safe," but refused to give a date.

​4. Communication & Proofs:

I have attached the following screenshots to this email:

​Screenshot 1: The Chat where they promised the funds would reach me "Today" (Fake Promise).

​Screenshot 2: The Chat where they admitted they have "No Update" even after 100 days.

​Screenshot 3: My Withdrawal History showing the status "Success" but money never reached the bank.

​Please help me. They are holding my money illegally.

Please find in mail

​Best Regards,

Munna ******

Hello akumarshrama,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello Team,

Thank you for the update. I understand that Tomas is away.

Since he knows my case history and the direct contact with the casino, I am willing to wait for his return.

However, please note that today is Day 106.

I hope when Tomas returns, this case gets the highest priority as the delay is extreme.

Waiting for Tomas.

Thanks.

​"Hi Tomas, I have an important update. Today (3 Feb 2026), the Parimatch support agent finally revealed my Ticket ID: 44288987.

​Shockingly, the agent admitted this ticket was created on 21 October 2025. This proves that my money (₹41,700) has been stuck for 116 days and they haven't done anything despite having an open ticket for 105 days!

​The agent again tried to give the excuse of 'Security and Compliance' checks. No security check in the world takes 105 days. This is a clear case of withholding funds. Please use this Ticket ID to demand an immediate explanation from your contact at Parimatch.

​Evidence: Ticket ID 44288987, Created 21-Oct-2025."

Dear akumarshrama,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

"Hi Peter,

I am glad you are taking over my case. I want to provide you with the latest evidence I gathered on 4 Feb 2026.

The Parimatch support agent officially admitted that my Ticket ID: 44288987 (created on 21 Oct 2025) has NO estimated timeline for resolution. They also claimed the delay is 'beyond their control.'

It has been 117 days since my withdrawal of ₹41,700 was stuck. A 4-month delay for a simple 'Security Check' is clearly a breach of fair gaming terms.

I am ready to provide all chat transcripts where they admitted to having no deadline. Please help me get my hard-earned money back.

Thank

you."

Hello there,

Thank you akumarshrama for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Parimatch Casino IN for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

"Thank you, Peter, for involving the casino.

To assist the process, I would like to reiterate that my Ticket ID is 44288987, which was created on 21 October 2025.

I have been told repeatedly by support that the matter is with the 'billing team,' but after 117 days, no proof of payment or timeline has been provided. I am looking forward to a transparent explanation and the immediate release of my ₹41,700.

Thank you for your intervention."

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

"Hi Peter,

Good news, but the case is not over yet. Parimatch has finally cancelled my old stuck withdrawal and returned the ₹41,700 back to my Parimatch gaming wallet.

I have NOT placed any bets. I have immediately initiated a NEW withdrawal request for the entire amount today.

Please DO NOT close this complaint. Keep the timer running or keep the case open until the money actually hits my personal bank account. I will update you as soon as the money is in my bank.

Thank you for your help in forcing them to take acti

on!"

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear akumarshrama,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter