HomeComplaintsParimatch Casino IN - Player's withdrawal has been confiscated.

Parimatch Casino IN - Player's withdrawal has been confiscated.

Opened
Current status

Waiting for player to reply

6d 23h 3m 54s

Parimatch Casino IN
Safety Index 5.8 Below average

Case summary

The player from India attempts to withdraw funds made on July 26, 2026, but the casino cancels the withdrawal and requests KYC documentation. Although he provides the necessary documents, the casino fails to verify one, ultimately writing off his withdrawal without explanation and zeroing his account balance.

Written by Veronika
Complaint Resolution Center Deputy Team Lead
Submitted: 28 Jul 2026
Public
Public
6 hours ago

I have made the withdrawal on 26th July 2026.

After that they cancel my withdrawal and ask for KYC after taking all the documents the account is verified automatically after that they asked me to upload the additional documents after that they Verified all but don't verify 1 documents because they want to rip my money.


So after 24-48 hrs they write off my withdrawal without any explanation and make my account balance 0.


They done scam with me please take strict action against this company.


Fully fraud company.

Scammer Parimatch.


I don't recommend anyone to play on their website fully scammer.


I am attaching proof below.

Public
Public
56 minutes ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
56 minutes ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

  • Could you please specify which games you played while your bonus was active?
  • Which of your documents has not been approved by the casino during the verification of your account?
  • Is there any chance that someone from your household or using the same IP address also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

GamerXCasino has 6d 23h 3m 54s to reply

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