Parimatch Casino IN - Player’s withdrawal has been blocked repeatedly.

First A Fall My Account Is Fully KYC VERIFIED.

I Have Deposited In Parimatch Via (USDT TRC20) 10,500 INR And After That I Won And Try To Withdrawal But Crypto Method Is Not Available In Withdrawal So I Made Another Minimum Deposit Through My UPI And Withdrawal In Bank They Declined My Withdrawal And They Blocked My Withdrawal After Connecting With Coustomer Support They Enable My Withdrawal And Then Again I Make A Withdrawal And Again They Blocked My Withdrawal And Declined It. Continuously 10 Times This Same Process. After So Many Attempts There Is Option AstroPay I Have Made Another 500 INR Deposit Through Play Games More Then 1x Of Deposit And Make Another Withdrawal They Again Declined It By Saying They Have Technical Issue In Provider Side.

If They Have Issue Then They Have To Processed My Withdrawal Either Bank Transfer Or Either AstroPay. But They Are Declining It Without Explaining The Proper Reason .

Whether I Went To Coustomer Support They Don't Answer My Query And They Just Enable My Withdrawal & Close The Chat.

They Are Fully Scam They Are Scamming Me.

They Want To Rip My Money 94,698 INR.

Please Take Strict Action Against This Website.

I Hope You Will Help Me 🙏

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do you currently have any pending withdrawals?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Yes, I had already withdrawal previous many times.

I don't have currently any active pending withdrawals.

This is all my deposit real money and won only in slots not other games catagories.

Thank you for your reply. Could you please clarify when exactly you made the last successful withdrawal? Which payment method did you use to withdraw your winnings?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Last Successful Withdrawal Was On 24th June 2025 Through NetBanking.

There Are So Many Chats With Casino But I Am Attaching Only Useful One.

I Am Sharing All The Useful Screenshots Chats Done BetWeen Me And Casino In Next Message.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear Parimatch Casino IN, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Pranay,

We are very sorry that you encountered a problem with withdrawing money! Try using the USDT crypto method.Our payment team has concluded that this is the best option for withdrawing funds for you today. It is more reliable and fast.

Thank you and we look forward to seeing you on our platform!

Best wishes,

Parimatch team

Hello Parimatch Casino You Are Telling Lie You Don't Provided Me The Option Of Crypto Method To Withdrawal My Winnings.

You Are Just Declining My Withdrawal Everytime And Disabling My Withdrawal When I Am Trying To Withdrawal In Alternative Method.

Dear Casino Guru Please Take Strict Action Against Them.

Thank You

Dear Pranay,

We sincerely apologize for the delay you have experienced. Unfortunately, we encountered technical difficulties with the payment method. We understand the complexities of the situation and kindly ask for your patience for a few more days. Rest assured, we will keep you informed of any updates.

We recognize your concerns and emotions regarding this matter, and I want to assure you that our team is doing everything possible to resolve this issue promptly.

Thank you for your understanding.

Best regards,

The Parimatch Team

I am waiting from two months now I don't want to wait I will take legal action against your website.

Dear Pranay

You mentioned that you have been unable to withdraw funds for the past two months; however, our records indicate that your payment on June 26 was successful.

If you are currently experiencing difficulties with the withdrawal process, please attempt to submit a withdrawal request through cryptocurrency again. Our technical specialists have confirmed that the system is functioning properly at this time.

Thank you for your patience. If you require any further assistance, please do not hesitate to reach out.

Please Check There Is No Any Crypto Method To Withdrawal.

Why You Are Telling Lie To Me?

Dear Parimatch Casino ,

Allow Me To Create Withdrawal Through Crypto USDT TRC20.

Please Add Crypto In Withdrawal Method.

Don't Make Excuses Please.

I Want To Withdrawal My Winnings.

Thank You.

Dear Pranay

Please attempt again.

The finance team asserts that all payment restrictions and cryptocurrency methods are currently available.

Thank you for your understanding

Please Check No Crypto Method Available .

You Are Just Wasting My Time.

Dear Parimatch Casino ,

Allow Me To Create Withdrawal Through Crypto USDT TRC20.

Please Add Crypto In Withdrawal Method.

Don't Waste My Time Please.

I Want To Withdrawal My Winnings.

Thank You.

Dear Parimatch Casino,

Please Reply And Don't Ignore My Messages.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Pranay please check your payment methods! You can try to pay with any available one, we have removed all possible restrictions

Not Able To Withdrawal My money You Are Continuously Declining It .

Pranay_kr, can you send us a screenshot of an error you receive when trying to withdraw?

Dear Parimatch Casino IN, are you able to give an advice here?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Pranay

We understand your problem. Please look again as all restrictions have been lifted. I am sending screen with our payment support

Thank you!

Dear Pranay_kr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No Crypto Methods Available.

They Are Declining Withdrawal In iCashOne & Bank Transfer

Dear Pranay

Unfortunately we had problems with crypto payments. We apologize for the delay. Now they have been resolved, please re-login - everything should be ok!

Thank you for understanding!

Nothing is okay.

Nothing is resolved.

No crypto option.

You are just making excuses and extending the time from casino Guru.

Dear Casino Guru,

Don't trust this company they are only making excuses next time I will not reply anymore.

Please give crypto option for withdrawal otherwise Go to hell.

Dear Pranay!

We appreciate your concern! Unfortunately, cryptocurrency transactions are currently unavailable. Our team is actively working on a solution. In the meantime, if you wish to withdraw your funds, please utilize one of the alternative payment methods available in your profile. Rest assured, all active withdrawal options on the platform are clearly displayed. We appreciate your understanding and patience during this time.

Bes wishes, Parimatch team!

Dear Pranay_kr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They are declining my withdrawal in other methods.

They are fu**ing scam.

They just increasing the timing of the compaint they don't want to give my withdrawal.

That's it.

Scammer Website.

Mothe***r f**er Parimatch

Dear Pranay_kr,

I understand that swearing is awesome, but it will get you nowhere except in the blacklist. This is a warning.

Dear Parimatch Casino IN, could you please explain us the issue behind rejections of player's withdrawal requests?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Unfortunately, the casino has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to close this complaint as unresolved.

The casino can reopen this complaint at any time.

We have reopened this complaint by the casino's request.

Dear Pranay_kr, the casino states that the balance of the account is zero, but there have been no withdrawals for the past 60 days. Has the casino confiscated your funds or have you played them away?

They have confiscated my funds.

Dear Parimatch Casino IN, in the reopen request you have claimed that the player's balance is zero, and there was no withdrawal in last 90 days. However, in this complaint thread we can see that the player had funds in their account. Can you explain what has happened?

Dear Pranay

We would be delighted to assist you; however, we have not received any recent requests from you. Your last payment was made on June 24th, and your account currently has a balance of 3 rupees. As we have not recorded any requests since that date, we kindly ask you to contact our support team  support@parimailbet.com  to help us track your request.

Thank you!

Dear Parimatch I Haven't Played Any Games.

Then How My Balance Becomes 3₹ From 9.20 Lakhs?

My Total Balance Was ₹9,20,000.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear CasinoGuru team and Mr.Pavel

We have conducted a thorough review of this case.

The user is requesting withdrawals that exceed their total deposits, and there have been no debits recorded. This request significantly surpasses the current account balance. Additionally, our support team has not indicated any related issues. Please review our verification processes for further clarification.

Sincerely,

The Parimatch Team

They have ripped my total balance ₹9,20,000.

Dear Parimatch Team, could you, please, clarify more? Do you claim that users cannot withdraw more than they have deposited? Also, how can there be no deposits, if you say that that there are deposits in the previous sentence, and they can be seen in the screenshot you sent?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino Safety Index. I understand this isn't a satisfactory solution to your issue. However, the change in the Safety Index caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, The casino's license does not have any customer complaint services but you can still try to contact them via this e-mail: complaints@cga.cw. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team