Parimatch Casino IN - Player's support ticket is delayed for three months.

Betting id : 881472632

I am fully kyc verified customer, and my account is fully verified. I do not use any bonus

es.

I made a deposit of 9000 INR on March 5/03/2026 ,and provided bank statement on same day,but they are closing ticket is too older resolve , what's my mistake if they drag ticket for 3months,worst customer support

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Dear Ajayrana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. If the deposit was declined and the amount wasn't yet returned to your bank account, there is little the casino can do.

Please let me know whether you contacted your bank and requested a refund due to the money not reaching the merchant.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Don't waste time ,please invite parimatch,they are investigating from months,let them answer,they are third class service providers

They should answer,if i raise a chargeback they will block my account

Greetings,

We would like to inform you that your deposit issue has been forwarded to our Payment Team for further review.

Our specialists are currently investigating the matter, and we will update you as soon as we receive any information or feedback from them.

Thank you for your patience and understanding.

Dear parimatch

Take one eternity,don't you feel shame

Greetings,

We would like to inform you that your deposit of 9,000 INR has been successfully approved and credited to your gaming account.

Kindly log in to your account to verify the balance.

The issue has been resolved from our end.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ajayrana,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas