Parimatch Casino IN - Player’s funds have been confiscated.

I deposited $200 into my Parimatch account because of a promotional offer. I completed all the bonus wagering requirements, and my balance increased to $571.

When I requested a withdrawal, Parimatch blocked it and asked me to complete KYC verification. They requested numerous documents, including a selfie holding my Aadhaar card, PAN card, a handwritten note, and proof of my deposit. I provided everything they asked for, and my identity was successfully verified.

However, even after my account was verified, the withdrawal option remained unavailable. I contacted customer support several times, but they did not provide a clear explanation or resolve the issue. Instead, they later removed my entire balance of $571 from my account without giving a valid reason or providing any evidence that I had violated their terms and conditions.

I believe I acted in good faith, completed all the promotional requirements, and fully cooperated with the verification process. I am asking Casino Guru to help review this case and request that Parimatch explain why my funds were confiscated and either restore my balance or allow me to withdraw my legitimate winnings.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share a screenshot of the bonus offer you participated in?
• Could you please share with me your communication with the casino after you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Greetings,

Please be informed that your account has been written off in accordance with Rule 88 of our Terms and Conditions, and our services have been discontinued due to internal compliance and security procedures.

Following a comprehensive internal review, your account was found to be in violation of Rule 88 of our Terms and Conditions. As a result, the agreement between you and Parimatch has been terminated, and the remaining balance has been written off in accordance with our Terms and Conditions.

You may review the relevant Terms and Conditions here: https://parimatchs123.com/en/terms-and-condition

We sincerely regret any inconvenience this decision may cause and appreciate your understanding.

- Yes Account is still accessible

- I played Blackjack In Live Casino And Do Turnover Around 20x Of deposit means 4000$ Wager In Blackjack

- There Promotion Required Only 1x Wager Means 400$.

- they ask for Alot of documentation and I given My account got verified After that they wrote off funds without Proper Reason. Writing off balance and giving wrong Reason is not solution I'm requesting you please help with this offer if they give false violation things ask for proof. I can justify everything.

Also I shared All Chat Proof to you through Mail

Another twist Today I got this mail from Parimatch

I Provided All additional documents, Payment receipt Etc.

Thanks to both parties for your replies.

Dear casino representative,

• Would you be able to explain in more detail and provide evidence of the circumstances in which the player was in breach of the rules on your website?
• Send evidence and explanation to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Thanks for your patience.

Dear Joyti,

Taking into consideration the explanation and evidence from both parties, we reached the conclusion that we can't pursue the issue further.

Based on a match in several factors, it's our conclusion that the casino's terms were breached, as we found the evidence supplied by the casino to be conclusive. Consequently, we cannot support your claim for the confiscated balance.

We understand this is disappointing, and if you disagree with our decision, we encourage you to pursue the issue with the casino's licensing authority, CGA.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.