The player from India faces a significant issue with pending deposits totaling 40,000, which have been unresolved for over five days despite opening tickets (#130093991 and #130093292). Frustrated with the lack of communication from the casino, he expresses a loss of trust and considers ceasing his use of the platform.
Parimatch Casino IN - Player’s deposits have been delayed.
Opened
Current status
Waiting for a delayed payment
8d 21h 37m 40s
Parimatch Casino IN
Safety Index 5.8 Below averageCase summary
Discussion
Public
Public
9 hours ago
Ticket ID
#130093991
Ticket ID
#130093292
It's been more than 20hrs of opening the ticket and its been more than five days of pending of the deposits. Total amount of the transaction pending is 40,000. It's not a smaller amount to delay the transactions. But your team is really making us frustrating. No one is even picking up the ticket yet.
I'm loosing the trust completely towards the parimatch. I cant able to continue with the parimatch more. It's better to stop using it.
I would prefer to say worst website to play and raising the complaints in public domains like twitter and casino guru for the justice.
I can't continue playing without trust
Public
Public
2 hours ago
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Public
Public
2 hours ago
Dear Lohith45,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 9 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 9 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Karla M.
