Parimatch Casino IN - Player's deposit issue remains unresolved.

Deposit was made on 14th July ticket was already created but they have make excuses that provide correct time zone and provide correct user id but i have provided all correct and then again contacted the support team 4-5 times but they not helping me besides helping they are just closing my live chat.

They also have ripped my INR deposit too which was on 16th July 1400 INR i am attaching all the proofs and transaction hash of my Crypto and INR deposit.

Please take legal action against this fraud company.

Parimatch is fully fraud and scammer.

They haven't given my 10,00,000 INR also 6 months ago.

Totally Fraud

Take legal action against this company.

Thank you

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you made any previous successful deposits with crypto in the casino?
• Have you provided the information to the casino support so they may investigate the issue? What assistance did the casino provide you afterward?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. I am accessible to login my account.

2. Ofcourse i made both Crypto+INR deposits successfully.

3. I have already provided and raise a ticket 3-4 times also chat with them but they don't helped me and close the chat.

4. Email chat transcript can't be send as it's not saved to my email or also screenshot i have already posted.

Greetings Pranay13Pro,

We sincerely apologize for the inconvenience you have experienced. To help us investigate your case and assist you as quickly as possible, kindly provide your Betting ID along with the ticket number(s) related to your deposit(s). Once we receive this information, we will proceed with the necessary review and update you accordingly.

Dear Parimatch,

Please reply .

Credit my both deposits

INR and crypto.

Dear Casino Guru,

The coustomer support is useless. they are not even responding to my messages they are very lazy they are ignoring my messages.

Please take legal action against Parimatch

Greetings,

We kindly ask you to clarify whether you have another Betting ID to which the funds may have been credited. If not, please provide the time zone used when the transaction was made so that we can continue reviewing your case.

Thank you for your cooperation.

It's Indian Time Zone IST (+5:30 UTC) 17:31:37

Greetings,

Following a review of your deposit transaction, we regret to inform you that the funds cannot be credited to your betting account.

Based on the outcome of the review, the available resolution is to process a refund. Kindly provide a USDT BEP-20 supported wallet address so that we can proceed with arranging the refund.

Thank you for your cooperation.

USDT BEP20 Address For Refund :- 0xF30Ad2e61dBA1517cec3D82Ee1A82ef39f8Ae787

What About My 1400 INR UPI Deposit I Haven't Received Refund In My Bank And Not Credited To My Parimatch Wallet.

Either Credit It Or Refund It.

Greetings,

We apreciate the information provided on the crypto transaction. We will proced and provide you with an update.

To proceed with the review of your case of 1,400 inr DEPOSIT, we kindly ask you to provide a screenshot of the transaction. Please ensure that the screenshot clearly shows the time, date, amount, UTR number and Visible UPI ID so that we can verify the payment and continue with our investigation.

Thank you for your cooperation.

Dear Pranay13Pro,

Did the casino process your refund?

May we consider the issue resolved?

Please let me know.

I haven't received any refund.

No UPI Refund And Neither Crypto Refund.

Parimatch Refund My Both Crypto Money & UPI INR Money.

Greetings,

We would like to inform you that your crypto transaction under Ticket ID 116682255 is still being processed. Your refund request has already been forwarded to our Finance Department, and the team is actively working on it.

Please rest assured that we are monitoring your case closely. Once the refund has been completed, we will promptly provide you with the transaction hash for your reference.

Thank you for your patience and understanding.

I Haven't Received Any Refund Still.

Also No UPI Refund.

Greetings Pranay13Pro,

We are pleased to inform you that your transaction under Ticket ID 116682255 has been successfully resolved.

Your refund has been processed successfully. The transaction hash for the refund is:

0x068f709694a3dccc4838909a576136dedf96dc3ed630ca216676ab84528667fa

You may use this transaction hash to track the refund on the relevant blockchain explorer or with your wallet provider if needed.

Thank you for your patience and cooperation.

Regarding Ticket ID 118854859, we would like to inform you that, despite the thorough review conducted by our billing team, the funds were not successfully credited to your betting account.

We sincerely apologize for the inconvenience caused. As we have no record of receiving the funds on our platform, we kindly recommend contacting your bank or payment provider, as they are in the best position to trace the transaction and provide further information regarding its status or possible recovery.

Than you for your time and we appreciate your concern and hope to assist you further in other queries you will have.

I want my refund 1400 INR either or you have to credit it manually.

Otherwise my complaint will never be resolved.

Thank you.

Greetings Pranay13Pro,

Thank you for the information above. We understand your concerns regarding the disputed transaction.

Please be assured that our Billing Team has thoroughly reviewed your case on multiple occasions, including following your previous complaints. After carefully examining the transaction records, they still confirm that the funds were not received on our platform. The transaction neither arrived nor became stuck on our side, and therefore we are unable to credit it to your betting account.

As we have no record of receiving the funds, we kindly recommend that you continue working with your bank and the payment provider/merchant (who received the funds), as they are in the best position to trace the transaction, determine its final status, and assist with its recovery if applicable.

We understand this may not be the outcome you were hoping for, and we sincerely apologize for the inconvenience.

You are trying to do scam with me .

Please Casino Guru Handle this case and help me recover my 1400 INR & Crypto Deposit.

Thanks for your patience.

Was your crypto deposit not refunded, despite the casino claiming it was? Kindly provide an update.

Have you informed your bank that the merchant didn't receive the deposit? What response from your bank have you received?

Please let me know.

I Haven't Received Any Refund.

I contacted the bank via Branch they told me that the transaction is successfully completed and not any refund will be issued please asked the marchent for the bank statement to raise a chargeback request.

Greetings Pranay13Pro,

Thank you for the information you have provided. We understand your concerns regarding the disputed transaction.

Please be assured that our Billing Team has thoroughly reviewed your case on multiple occasions, including after your previous complaints. After carefully examining all available transaction records, they have confirmed that the funds were not received on our platform. The transaction neither reached nor remained pending on our side, and therefore we are unable to credit it to your betting account.

Unfortunately, we have exhausted all available means to investigate this transaction from our side. As the funds were not received on our platform, we are unable to provide any further assistance regarding this matter.

We understand this may not be the outcome you were hoping for, and we sincerely apologize for the inconvenience. Thank you for your understanding.

You are fully a Fraud Company.

Scammer.

Biggest Scammer Website.

Thanks for your replies.

Dear Parimatch Casino representative,

Could you please confirm that the payment instructions were valid at the time of the deposit?

What further steps do you suggest the player takes to recover the money?

Looking forward to your reply.