Parimatch Casino IN - Player’s deposit issue remains unresolved.

I have deposited 5000 rupees on 28th May and it didn't add to the account . I instantly mailed them and asked in live chat , which took 1 hour for them to give copy pasted replies there . They said I had to wait till June 3rd and if by then if I didn't get my money back they'll process. I've waited and now they closed the complaint without giving a reason . They aren't even replying to my mails now .

I'm attaching payment screenshot and the way they closed the ticket and live chat . They aren't even taking new complaints at all . I even submitted bank statement to them proving the money was debited and not refunded . It's not the first time but many players suffer the same problem and they only add the funds when someone complaints . Please help me get back my funds .

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Dear priya999co,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika