Parimatch Casino IN - Player's deposit issue remains unresolved.

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Hello Sunkari610,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN. Please allow me to ask you a few questions so I can better understand the situation.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Is the transaction recorded in the deposit history of the casino under a particular status? Would you be able to share this screenshot with me?
• Please could you forward any relevant communication with the casino regarding the issue to tomas@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear Tomas,

Thank you for your response.

Please find the details below:

Yes, I have contacted my bank (SBI) and the payment app (PhonePe). The bank has confirmed that the transaction was successful and credited to the beneficiary bank.

This was not my first deposit on the platform.

The transaction is showing as "Failed" in the deposit history. I am attaching a screenshot of the failed deposit status.

I am also attaching screenshots of:

UPI transaction confirmation (with UTR number)

SBI confirmation email

Communication with Parimatch support

The amount of ₹30,000 was debited from my bank account but not credited to my Parimatch wallet. And everytime the support team of parimatch gives the same reply that they dont want any communication on this issue and they dont want to compensate. Who will be responsible for this?

Please let me know if any additional information is required.

Kind regards,

Sunkari *****

Thanks for the information shared in the thread and via email.

Do I understand correctly that other transactions displayed as declined were refunded to your player's account, while a single transaction was not?

Could you please share receipts for these three deposit attempts (3 x 30,000 INR)?

Could you please share with me the communication where the Pariatch team suggested you request a chargeback?

My email is tomas@casino.guru

Thanks in advance for your cooperation.

No, only one transaction which was generated at 09:15pm was successful from my end. The other transactions are failed due to server or bank.

In those 3 transactions the other two are failed from my end and it was mentioned as deposit failed. But the transaction which was done at 09:15 was successful as attached the screenshot. But parimatch couldn't find it and closed it as deposit failed

Greetings,

Thank you for your inquiry.

Regarding the reported deposit of 30,000 INR dated 20 January 2026, our Billing Team reviewed the bank statement that was submitted and determined that the document had been edited. As a result, it did not pass our verification process and we were unable to confirm the reported transaction.

If you can provide an original, unedited bank statement or other valid proof confirming this deposit, please feel free to share it with us and we will be happy to review the case again.

Kind regards,

Parimatch team

Dear casino representative,

Is the uploaded password-protected bank statement satisfactory for you to launch an investigation regarding the player's missing deposit?

Looking forward to your reply.

Greetings,

Regarding the reported deposit of 30,000 INR dated 20 January 2026, our Billing and Risk Teams previously conducted a review of the documentation provided by the player. During this process, the submitted bank statement did not pass our verification checks, as inconsistencies were detected within the document. As a result, we were unable to confirm the reported transaction.

Following an internal review, the case has been assessed by our Risk Team and the request for compensation has been denied. Therefore, the matter has been considered resolved on our side and no further investigation will be conducted.

Kind regards,

Parimatch team

I didn't do any edit in the document and you were trying to fool us with false assumptions on me. When you seriously value your customer why don't you check once again? Why it was denied and who said to close it?

What kind of solution is this @tomas@casino.guru ?

Please ask why there will be no investigation further and where are the proofs that I have done edit in the document. Please let them talk with the proofs. I have submitted all the proofs but they are putting false assumptions on me.

Why should I lose the amount of 30000 rs which is a big amount ?

I need a valued judgement for this.

Dear casino representative,

You wrote:

If you can provide an original, unedited bank statement or other valid proof confirming this deposit, please feel free to share it with us and we will be happy to review the case again.

Could you please explain whether your risk team considered the password-protected bank statement shared via the link above as well?

Please let me know.

This is unfair that casino is not responding and trying to cheat here. Irresponsible on customers concern and not even caring about the loss occurred to me. Be responsible to customers and don't cheat like this. Its a huge amount for me and you were making profits on us by cheating. You never gave a proper reply in the support box and here too. I will make sure this would reach to many customers and save from this kind of frauds.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Thomas!

If I don't get the solution what are the next steps should I take on this fraud parimatch.

Let me how to deal with this people and where can i get justice.

If there is no solution atleast tell the parimatch to send the merchants satatement so that I can fight with my bank. I had a proof that the amount has been credited to them. They too should have proof right?

Dear Everyone!

We have tried to contact the casino repeatedly, but no real solutions have been offered, and our messages have not been followed up on. I'm afraid there is not much that can be achieved without cooperation from their side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend that you choose casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Tomas

Casino.Guru