Parimatch Casino IN - Player's deposit is delayed and unacknowledged.

I have deposited here 15k today however it still not reflecting in my account. I created a ticket still and no one has worked upon it. I tried to reach their both emails however both emails showing error that address is no longer accepting emails. Live chat option is not available since ticket is already open. Kindly review and share resolution as soon as possible or else i will take this further and email to your licence authorities to expose this scam. Share me your correct email id so I can share the payment receipt. My account id is - 947987057.

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Dear manishsb,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Hello Veronica, the big challenge here is that I am unable to reach their contact support. I know payment can be delayed but this is not bank default, please understand Parimatch website has error when I submitted

the UTR. I just want you to intervene Parimatch representative here so they can just verify if deposit is credited. I will ready to wait 1 month but remember it’s not payment failed case, it has successfully credited to their account it’s just that it was server error in Parimatch when I submitted UTR reference. I request you to please check the attach payment with Parimatch representative and I am 100% sure this will not take more than few minutes for them to verify. If after they claim they did not get deposit we will surely wait for 1 month or more as per instructions.

Hope you understand the criticality

Hello Veronica, Thank you for your reply. You have not understood my query properly. I have deposit and at the time of filling UTR in Parimatch system gave me error that something went wrong so I refreshed the website that doesn’t mean I have not deposited or it has not credited to them. It’s been already credited to them it’s just they need to verify because at the time of filling UTR at Parimatch website the website got stuck. This is not a thing of taking one month because payment already credited it just need to verify by Parimatch. I have taken all screenshot already. 

I request you to please intervene Parimatch representative here so they can verify and it will take less than 5 minutes to verify. 

just I tried to reach their support and emails haven’t got any response. And ticket is pending since long. 

Hope you understand that this is not payment failure issue, it’s already credited to them. Just it’s not entered in their system so they didn’t verify. Please refer attach payment details. Let me know if you still have any questions. Please refer and check UTR 538288282930 with parimatch

Hello Veronica, Thank you for your reply. You have not understood my query properly. I have deposit and at the time of filling UTR in Parimatch system gave me error that something went wrong so I refreshed the website that doesn’t mean I have not deposited or it has not credited to them. It’s been already credited to them it’s just they need to verify because at the time of filling UTR at Parimatch website the website got stuck. This is not a thing of taking one month because payment already credited it just need to verify by Parimatch. I have taken all screenshot already. 

I request you to please intervene Parimatch representative here so they can verify and it will take less than 5 minutes to verify. 

just I tried to reach their support and emails haven’t got any response. And ticket is pending since long. 

Hope you understand that this is not payment failure issue, it’s already credited to them. Just it’s not entered in their system so they didn’t verify. Please refer attach payment details. Let me know if you still have any questions. Please refer below snip and check UTR 538288282930 with parimatch

#44025770 this is the ticket that they raised before and they ask my bank details for refund because the deposit got failed Means they got the money but it was not reflected in system. However there was no option to attached document so I could submit bank statement. Also I tried to reach contact on their support emails but it shows invalid address but in past it was working fine and it’s also updated on their website. Live chat support always said that payment specialist are working but no update always. Please check. If not resolved soon, I am going them expose on different casino websites and also going to email their licensing authorities.

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Hi

I have sent all the requested documents to your email yesterday, please check and review.

Let me know if you required anything else from my side.

Regards

Manish

Thank you for your email. I have not yet received the following evidence from you:

• communication with your payment provider
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

Please forward me the files at veronika.f@casino.guru, so that we can continue with the investigation.

Dear manishsb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, if you check your email, last time I already provided bank statement from date of transaction to current day in which I sent you email. I talk over the call to my bank they said that they need merchant bank statement if they haven’t received money because from their side it’s clear and successful. How can I sent their call details? Tell me

Also, do you understand my query properly or not. I never said it’s failed, even Parimatch never claims that they didn’t received the money, they even ask me to submit my bank statement for refund, you should ask all these things to Parimatch not me. I sent the conversation with Parimatch before.

if you really want to help please ask Parimatch representative here and ask them.

now Parimatch closed the ticket and said that they are working on it. You tell me how can ticket be closed without resolution. This is totally scam

You have not provided me with the bank statement as I requested. Please forward it to me in PDF format at veronika.f@casino.guru.

Dear manishsb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello madam if you check clearly, I have already sent bank statement on previous email. But for your reference i again sent it to your email complaint. veronika.f@casino.guru from the date of transaction till today. Let me know if you required anything else

Dear manishsb

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear manishsb,

 

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

 

Now I would like to invite Parimatch Casino IN representative to join this conversation and participate in the resolution of this complaint.

 

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

 

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

hello jana, request was raised for deposit not credited, not withdrawl

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana