The player from India has a pending deposit of 1000 made on 16/09/2026, and after five days, the transaction is still processing. He created a ticket for assistance, but it remains unacknowledged, causing frustration and uncertainty.
I have done a deposit of 1000 on 16/09/2026 it's been 5 days by now but deposit is still pending. I have created the ticket but no one has even picking up the ticket this is really frustrating and I cant even express the uncertainty around this.
Attaching the ticket number. Please go through that.
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Dear Lohith45,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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