Parimatch Casino IN - Player’s deposit is delayed.

Dear casino guru team

My complaint is against Parimatch. I deposited the amount multiple times. The debit from my account was successful but the amount was not credited to the Parimatch wallet. We have spoken to the Parimatch support team. I contacted them and was told that I did not receive any traction.

Dear Sir, I had deposited through Parimatch App only. I have attached the ticket details screenshot to you. Please check the action taken against Parimatch support team.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

• Could you please confirm the exact date of the transactions in question?

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Dear casino guru team you send all ticket details and payment slip screenshot please check take the action against parimatch support team

Dear sir I have sent you all the ticket races along with the payment slip with date and time. Please help us. When I chatted with the Parimatch support team, they said that we will receive all these amounts.It did not happen, Parimatch Casino cheats a lot, along with everything my deposit transaction failed, the amount is stuck for 1 year, these people did not send it to my account.

Sir Gaming rule is that if player deposits money and the amount gets debited then the amount should come in the same bank account within 7 working days then why it did not come And if you ask them, they reply that we have not received the amount, you should enquire in your bank, what is this, this is their arbitrariness, sir, please take action against Parimatch.

Dear sir

All payment slip you provide It has date and time, please help me resolve my problem. I have a lot of trust in Casino Guru team. I had a problem of withdrawal delay in Parimatch. Your team resolved the problem, Mr. Thomas. Thank you casino guru team, I hope this will also solve my problem.

Greetings,

We would like to inform you that your deposit of 500 INR made on 07.03.2026 was successfully credited to your gaming account on 12.03.2026.

Regarding the deposit of 500 INR made on 01.12.2025, we can confirm that the amount has been compensated and credited to your gaming account on 24.06.2026.

Kindly log in to your account to verify the transactions.

The issue has been resolved from our end.

Dear Parimatch team, I have been credited Rs 500 on 24th June. When will the remaining amount come? I have sent 7 transaction details screenshots. Please refund my amount. Thank you.

Hello Parimatch support team, I have just received my 2nd amount, when will I receive my second amount, please reopen the ticket and resolve my second ticket.

Thank you

Greetings,

We have reviewed your inquiry regarding ticket 51230527 with the deposit transaction of INR 300 made on 01/07/2025.

Unfortunately, we were unable to confirm that the funds were successfully received on our platform. In view of this, we kindly recommend that you contact your bank directly for further assistance in tracing the transaction and determining the whereabouts of the funds.

Your bank will be in the best position to investigate the transaction and provide you with more information regarding its status.

Should you require any further assistance from our side, please feel free to contact us.

Dear Parimatch team

I am requesting you to send the payment slip and ticket details screenshot for the you send please re check all ticket amount not received me and your team resolve update

I would only like you to return my money or not. Thank you.

Dear Player,

Thank you for your patience throughout this complaint process.

According to the casino, the deposits from 07.03.2026 and 01.12.2025 have already been credited to your gaming account, and you have confirmed receiving the credited amounts.

As for the remaining disputed transactions, they date back to 2025, meaning they occurred more than six months ago. Unfortunately, due to the amount of time that has passed, we are no longer able to investigate these transactions effectively. Our complaint policy does not allow us to pursue cases that are considered "cold cases," as obtaining evidence and accurately reconstructing the events becomes increasingly difficult after such a period.

While I understand this is not the outcome you were hoping for, we are unable to continue our investigation into the remaining deposits. If you believe the funds were debited from your bank account but never reached the casino, your best course of action is to continue pursuing the matter directly with your bank, as they are best positioned to trace the transactions.

For the reasons stated above, this complaint will now be closed. Thank you for your understanding.