The player from New Jersey faces issues depositing money into his Parimatch account. Although the debits from his bank account are successful, the amounts are not credited to his Parimatch wallet. He has reached out to support but has not received any resolution.
Parimatch Casino IN - Player’s deposit is delayed.
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Current status
Waiting for Casino Guru to reply
5d 3h 16m 26s
Parimatch Casino IN
Safety Index 5.8 Below averageCase summary
Discussion
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3 days ago
Dear casino guru team
My complaint is against Parimatch. I deposited the amount multiple times. The debit from my account was successful but the amount was not credited to the Parimatch wallet. We have spoken to the Parimatch support team. I contacted them and was told that I did not receive any traction.
Dear Sir, I had deposited through Parimatch App only. I have attached the ticket details screenshot to you. Please check the action taken against Parimatch support team.
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
- Could you please confirm the exact date of the transactions in question?
If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
