The player from India reported a problem with a deposit made on January 17, 2025, amounting to 2500, as he had not received his gaming ID. He requested a refund or assistance in obtaining his gaming ID. The issue was addressed by recommending the player contact his payment provider for an investigation, as the casino's ability to intervene was limited when deposits were not credited. The complaint remained open for a month to allow for updates. The player later marked the complaint as resolved, and the case was closed accordingly.
Parimatch Casino IN - Player’s deposit is delayed.
Resolved
Our verdict
Case closed
Amount: ??
Parimatch Casino IN
Safety Index:Below averageCase summary
Discussion
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1 month ago
My id 174936068 sir please help me my ticket #67708306 I deposit 17/01/2025. 2500 but not received my gaming id please refund my money ya back deposit my gaming id i kindly request you
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1 month ago
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1 month ago
Dear Anju8634,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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1 month ago
I am tired of parimatch customer support team not help me no refunded my money bank account
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1 month ago
hello casino guru parimatch team only ticket request raise but not refunded my money bank account 10 day complete
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Anju8634,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
