Parimatch Casino IN - Player's deposit is delayed.

I deposited 10 k on parimatch via UPI , on 25th sept and before that 6 k more are pending but they dont resolve my ticket nor deposit my money

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Its been 1 and half month but they didnt resolve the ticket cant you help at all

Thanks for your reply.

• Could you please share a screenshot of both of the transactions as they appear in your player's profile?
• Could you please share the transaction confirmation from your bank?

Send this information to my email at tomas@casino.guru as evidence.

Hello Tomas ,

I have sent all the requested documents

Thanks for sending me the information.

• Do you have access to your deposit history in your player's account? Could you please share screenshots of the transactions as they appear in your player's profile?

For your issue about your payout, you wrote:

The system incorrectly showed the transaction as Approved instead of Failed.

• Could you please explain whether this issue is ongoing?

Please let me know.

These are those pending 10k transcations also

regarding that deposit issue the I made a mistake that I accidently entered one zero less and due to which the money shouldn't have been credited anywhere but instead they are claiming to have settled that money on a account number that doesn't exist

Hi Tomas , can you move this issue ahead

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello mccmrunal1202,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Parimatch Casino IN to join the conversation.

Dear Parimatch Casino IN,

Could you please provide some clarification regarding this matter and explain why it has not yet been resolved with the player, despite a considerable amount of time having passed since the player initially reached out to you?

If there are any factors influencing this matter that may not be suitable for public disclosure, please feel free to share them with me directly at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mccmrunal1202

Thank you for your patience. Your request has been successfully processed! Please check.

Your Parimatch team!

Yes I acknowledge and confirm that I have recieved the 10K , but I still didn't recieve the 5k withdrawl money and 1k deposit money that is stucked

I have two smaller issues mentioned under the queries check those too

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mccmrunal

The deposit account has been successfully replenished! Kindly verify your account at your earliest convenience.

Yours

Parimatch team!

We appreciate your concerns and want to assure you that they are being addressed.

We will keep you informed about our progress. Thank you for reaching out and sharing your thoughts. Please rest assured that we are committed to making your experience as positive and seamless as possible. Our team is diligently working to resolve any issues and enhance our services. In the meantime, if you have any further questions or require assistance, please do not hesitate to contact us. Your satisfaction is our highest priority, and we sincerely appreciate your patience and understanding.

Yours,

Parimatch team!

michal.k@casino.guru if you understood what I am trying to say in last few messages please explain the same to this fraud company representative

Dear Parimatch Team,

Thank you for your response. According to the player, the issue concerning the ₹10,000 withdrawal has already been resolved. However, there remain two unresolved matters that require your attention:

1. Uncredited Deposit – A deposit of ₹1,000 made via PhonePe on 27 August 2025 (Transaction ID: T2508271150360517024888) has not been credited. The corresponding ticket is #31293330, which still remains unresolved.
2. Incorrect Withdrawal – A withdrawal of ₹5,000 (Ticket No: #31269969) was reportedly processed to an incorrect account, as the player mentioned.

Please review these cases and provide clarification on the current status, as well as the steps you intend to take to resolve them.

Thank you in advance for your prompt attention to this matter.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

michal.k@casino.guru,

Can you ask casino to reply , no reply since a week

Dear mccmrunal1202,

Unfortunately, the Parimatch team has ceased communicating with us. This lack of engagement falls short of the level of transparency and cooperation we expect from casinos when handling player complaints.

I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react and resolve your case, we will reopen the complaint, and you will be notified by email. In the meantime, should you want to pursue your complaint further, you can submit it to the Curaçao Gaming Authority (CGA) via email to complaints@cga.cw. You might find our article How to submit a complaint to a regulator | Casino Guru useful. Although the CGA does not officially handle disputes between players and gaming operators, they still might be able to help, so it is worth a try.

Please let me know if and how they responded at michal.k@casino.guru if you try this option.

I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru