Parimatch Casino IN - Player's deposit has not been received.

My player id is 362801752, and I had made a deposit on parimatch of INR 5930 on 11 November 2025 and the deposit did not reflected in my gaming account so I contacted the parimatch support where I was told that the money will get refunded back to bank account as deposit was not reflected in gaming account.

Today it shows the ticket as resolved and when I asked the update on ticket the customer service representative told me that the money was not received by parimatch and erroneously went somewhere else and asked me to contact bank . After almost 2 weeks now parimatch is asking me to contact bank as according to them payment went somewhere else.

I beleive that you guys are just fooling your loyal customer because I made the payment on the qr shared by parimatch so there is 0 percent chance that the payment go somewhere else. I also have the proofs for it which I am attaching here.

You can match the upi id of account to which payment was made and also the upi id and qr which was given to me to make a deposit by parimatch.

I have also given bank statement which clearly mentions the upi id too, you cannot just fooling me and take away my money just by telling lies.

The payment was made towards parimatch and this is proved , I think I have to go and file a cyber fraud case against you guys.

This is the email that I sent them.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch India.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made deposits in the casino using the same payment information in the past?
• Have you contacted your bank and asked the fro assistance in tracking the transaction as advised by support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes ,

They are now saying that the transaction I made is not made towards parimatch.

But I made transaction on the qr and upi id as provided by parimatch so it cannot go somewhere else.

Even the bank said that the transaction made was successful and reflected in the account to which the transaction was made .

I made the transaction to qr / upi id provided by parimatch along with the remark provided by them was also written in the remark section of transaction.

I have all the proofs.

I am attaching the proofs also.

Do you know Tomas I had also made a withdrawal request they have not given me that amount too of 1224 inr.

I am the payment history they have shown withdrawal as successful whereas I have not received my money in bank account.

On asking I also submitted the bank statement.

Even then I have not received the money.

Dear Beastop

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Beastop,

I'm Michal, and I have taken over your complaint. I have examined your case, and while I will look into how I can assist you, I must inform you that our capacity to provide support is quite limited in this type of situation. We have no control or influence over the transactions that occur between financial institutions. We have received several complaints from players regarding Parimatch casino who faced a similar issue in the past; unfortunately, these cases remained unresolved, as the casino's team was not particularly helpful in addressing them. I can only advise you to contact your bank or UPI to attempt to reverse the transaction if possible. I will also reach out to the casino team to see if there is any way we can assist further.

Dear Parimatch Casino IN,

Could you kindly clarify how the transaction might have been directed elsewhere when the QR/UPI ID was supplied by you (Parimatch) along with the remarks as shown in the screenshot provided by the player?

Furthermore, could you explain why the player has not yet received the funds of 1224 INR, even though they are marked as withdrawn?

If there are any details or factors concerning this case or the issue that cannot be disclosed publicly, I would appreciate it if you could send them to me at michal.k@casino.guru.

Thank you Michael for the response.

So the thing is when I complained with the bank regarding the issue for reversal of the amount, the bank said that they cannot and advised me to file a cyber fraud complaint in the nearest cyber fraud police station.

I know that the money and transaction both were successful and reached the same account as provided by parimatch.

They are just scamming my money even though I have played with the same platform since 4years and have been a valuable client to them.

I shared them with everything even 2 bank statement but that has been of no help to me .

They are not ready to help at all now it has been almost a month since I have not received my money.

Please help me , so that casino refunds back my amount as they have literally received it in the account provided by them.

It's basic common sense that the casino provided the remark to verify the transaction then when they received it they can easily verify it.

But they are just scamming me literally.

The bank said they cannot reverse it and also it has been so much days since I made the transaction and that they would need approval from the party who received fund for reversal and the receiver is parimatch.

This is not at all fair.

The bank has just asked me to file a cyber fraud complaint and I know if I file it , it would take too much time to get resolved.

Please help me in this regard Michael.

Thank you.

Dear Beastop,

I understand your concerns; however, as I have previously stated, we at Casino Guru have absolutely no authority over the transactions that take place between financial institutions.

I have contacted the casino team and am currently awaiting their reply, hoping they will assist in resolving your case. However, as I noted earlier, we have received several complaints from players regarding Parimatch casino who faced similar issues; regrettably, these cases were left unresolved, as the casino's team was not particularly helpful in addressing them. Unfortunately, the likelihood of a positive outcome for your case is quite low.

You are welcome to submit a complaint to "cyber fraud", as you mentioned, or to reach out to the police or any other appropriate authority in your country.

I wish I could provide more positive news, but I felt it was important to be honest and transparent with you, allowing you to keep realistic expectations.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Beastop,

Although I have received a response from the casino, it was entirely unrelated to this matter. Unfortunately, without proper cooperation from their side, there is very little we can accomplish. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react and resolve your case, we will reopen the complaint, and you will be notified by email. In the meantime, should you want to pursue your complaint further, you can submit it to the Curaçao Gaming Authority (CGA) via email to complaints@cga.cw. You might find our article How to submit a complaint to a regulator | Casino Guru useful. Although the CGA does not officially handle disputes between players and gaming operators, they still might be able to help, so it is worth a try.

Please let me know if and how they responded at michal.k@casino.guru if you try this option.

I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru