Parimatch Casino IN - Player's deposit has not been credited.

Dear thanishka111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit using this payment method in this casino?
• Have you contacted the payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

1. It is the first time I used UPI QR in the casino
2. When I click on UPI QR. I got the below attached UPI details with a QR code.

I've done payment to above QR and now I've checked that parimatch has declined the payment

When I contacted them, they are saying this "We appreciate you reaching out to Parimatch.

We are writing to inform you regarding an issue with your deposit.

Please accept our sincerest apologies for any inconvenience caused. Unfortunately, your recent deposit was unsuccessful in appearing in your account. For the amount to be refunded, please allow for a processing period of 5 working days. In the event that you do not receive the refund within the specified timeframe, we kindly request that you provide us with an updated bank statement in PDF format. This statement should include all transactions from the date of your deposit until present, as well as your bank's official logo.

We eagerly await the necessary information from your end. Please do not hesitate to contact us should you require further assistance. We are always at your service. We hope you have a wonderful day ahead.

Sincerely,

Parimatch Support Team."

Most shocking this out of all this is I used Phone Pe Wallet and paid to QR code, They are saying I will be refunded. My question is Without knowing my bank account details and IFSC code, How they will transfer?

Some people are facing this issue and haven't received any amount since 5 months. Attaching Example

After losing my closed ones this month, I've been in more pain because of parimatch. Without my mistake I'm suffering.

Please help me get my money back

Thank you for your reply, thanishka111. Please note that I asked if you contacted the payment provider, not if the payment is marked as processed. Please get in touch with the payment provider and forward all the relevant communication to kristina.s@casino.guru. Alternatively, you can post it here. 

I sent all the information to your email. Please help me

one person who raised ticket where i cant chat with her anymore says amount credited so closed the ticket(FALSE) I never received money to my bank account nor parimatch account.

Now i had a chat with different person and I'm getting same automated message after 4 hours of closing ticket they are now saying their team is working and I will receive funds soon.

why did they close ticket saying amount credited to me which is false and now they are saying they are still working.

Same old automated messages, they are now not even changing names for automated messages. IDK who is Mr. Anand.

9 days !!! I'm waiting for my deposit

13 days. Still not yet received money.

They are now saying this.

I followed transaction guidelines from parimatch only.

1. I wanted to deposit Rs. 3000 to my parimatch account.

2. I selected UPI QR payment

3. parimatch given the details and QR code, where I have to send the money to said person

4. I transferred and typed UTR which parimatch asked.

Details of the third party is given by parimatch only . Parimatch have to take blame and refund. Parimatch said I will get refund after 5 days wait and after sending bank statement.

But 14 days over. What kind of fraud is this?

I dont care about my confidentiality. Parimatch sent me details and told me to transfer the amount to that person. Which I did, so patimatch have to take resposibility of that transaction as they have told me to transfer to the said person.

Im attaching all screenshots as proofs.

Please help me get my money as parimatch has given me those 3rd party transfer details.

Help me this is torture. 14 days.

Look what they are saying after 14 days. They are saying another user claimed my money? How is it possible? They havr provided me QR code to transfer amount, which I did. What is ?my mistake here?

Why is parimatch no taking responsibility and giving me refund for their mistake?

Please help.

Thank you very much, thanishka111, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

They are claiming that someone has claimed MY amount using my UTR. I have never shared my UTR transaction to anyone. Why will I ever do that?

They themselves given me the QR code to transfer the money to their third party payment provider and right after payment i have entered UTR number and immediately I got a pop up saying UTR is already used. This is not my mistake and they are also claiming that they are unable to contact their payment provider. What I have to do? Why I have to suffer because of their mistake?

Please help me get my money.

Hello thanishka111,

I'm Michal and I have taken over your complaint. I have reviewed your case and I do have some additional questions. So you received the pop-up message that the UTR was already used right after you scanned the QR code? If I understand it correctly the transaction was declined straight away, correct? Have you reached out to PhonePe or Upi support to enquire about the transaction? If so, how did they respond?

I will contact the casino to shed more light on this matter.

We would like to invite Parimatch Casino IN to join the conversation.

Dear Parimatch Casino IN,

Can you please provide information on why was the player provided with a deposit QR code that was already used? How long is the generated QR code valid? When was the first (first transaction that uses the same QR code/UTR ) transaction done? Has the player who made the first transaction requested a refund as well, or why were the funds with the same QR code/UTR returned to another user? If there is any information that cannot be shared publicly please forward it to me at michal.k@casino.guru

So you received the pop-up message that the UTR was already used right after you scanned the QR code?

Hi, In parimatch there are several options to deposit the amount, I selected UPI QR, wherein they provided me a QR code and then I have to scan and transfer the amount and after transferring the amount, I need to enter UTR number in parimatch and click on submit.

Now after I clicked on submit, I got a pop up saying this

"UTR ALREADY USED" I didn't even delay 10 seconds after completing my payment, there is no chance someone claims my money using my UTR, I have never submitted or told to anyone. This is fraud by them.

If I understand it correctly the transaction was declined straight away, correct?

First they said my transaction is failed(10 days back) Now they are saying someone has claimed my amount. (This is fraud.)

They are just sending me forwarded messages without changing names also.

Have you reached out to PhonePe or Upi support to enquire about the transaction? If so, how did they respond?

They are saying Transaction is sucessful.

Its been 15 days already. Without my mistake I'm suffering. They have also told me they are unable to contact their third party payment provider, which is NOT my fault.

Please help me get my money.

Look at the way they are blaming me. Why will I ever give MY PAYMENT DETAILS TO ANYONE? PLEASE ASK THEM PROOF OR ANY SCREENSHOT WHERE I HAVR GIVEN MY DETAILS TO ANYONE. THIS IS FRAUD WITHOUT ANY PROOF , HOW CAN THEY BLAME ME? I know what to do and what NOT to do.

Please help ME

How can they tell this without any proof.

They gave me QR. I transferred money. Entered UTR. How can they claim that they cant give me my money?

First they said. Transaction failed. Now they are saying someone claimed it.

How will someone claim? I have never shared to anyone. Why will I ever do that?

Why cant they compensate for the losses when its their mistake?

How can they blame me without any proof?

Why will I wantedly lose money?

Why will I send my UTR number to someone from pakistan knowing wr have communal tensions? Why will I wantendly send my UTR number to someone in under 5 seconds??

I have transferred and immediately entered UTR number without delay like under 5 seconds. After entering immediately i got a pop up saying UTR already used.

Its just NOT me. There are many people facing same issue from parimatch.

Please help me get my money.

Just sharing some of the proofs that they're looting money from people by giving fake reasons like another person claimed etc. These are only few I found.

I have never shared my UTR number to anyone. Why will I ever do that?

Why will I lose my money wantedly?

Why will I share to someone from pakistan when Im from India knowing we have communal tensions?

After transferring amount I have immediately entered my UTR number under 5 seconds and clicked on submit fearing page will timeout.

Stop the fraud. Without any proof. please ask them to Stop blaming me.?

Refund me ASAP. Its been 17 days already.

I'm pretty sure, I'm not a robot to share my payment details under 5 seconds.

This is the first review you can find in casino.guru if you go to parimatch page.

This shows I'm not the only one who got cheated with their cheap tricks.

Please help me get my money ASAP

I just came to know that people in Pakistan doesn't have PhonePe App. They can't get the same UTR number as mine. This is fraud from parimatch.

There is no way I can share my UTR number to someone in Pakistan in under 5 seconds. I have entered UTR number in under 5 seconds. There is no way someone can claim my MONEY especially when they are from +92(Pakistan)

Many people are suffering because of parimatch as you have seen in the photos I attached previously. All have similar issues like mine.

PLEASE HELP ME GET MY MONEY.

I HAVE NEVER SHARED MY UTR TO ANYONE. WHY WILL I EVER SHARE IT. ?

I HAVE TRANSFERRED TO THE QR YOU PROVIDED AND WITHOUT ANY DELAY LIKE UNDER 5 SECONDS I ENTERED UTR BECAUSE I FEARED OF PAGE TIME OUT.

THEY ARE DOING THSI FRAUD TO SO MANY PEOPLE. WHY WILL I SHARE TO OTHERS.

I've spoken to someone on Twitter, he claims he has previously worked for parimatch.

IDK how true it is that he worked or not. but this is what he is saying.

From last 8 months, People who are working in parimath is doing this fraud, claiming our money and adding to their accounts. This is what he said.

HELP ME GET MY MONEY please!

Just attaching few of them from Twitter, who are facing same problem like mine.

HELP ME GET MY MONEY PLEASE!

Dear thanishka111,

I understand your frustration with the whole situation, but please understand that posting other player's negative reviews in this complaint thread has no effect on the resolution process. I have already reached out to the Parimatch team, and I'm working on a potential solution to your complaint with them. As you might understand, this process may take a little time, but I will keep you updated as soon as there is any progress. In the meantime, I kindly request your patience and understanding and request that you refrain from posting somewhat unrelated content.

Dear Michal,

I'm very much worried about this. If i lose money by betting, then it's fine. But here I've NOT done anything wrong.I have entered UTR number under 5 seconds and they're claiming that I've shared my transaction details to another person, this is completely FAKE. Why will I ever do that? I'm gambling since 7 years, I know how to protect my account and I know how to deposit into my account, why will share my transaction details to another person under 5 seconds?

Did they contact the person, who they are claiming that person claimed MY money? Did they ask him the transaction proof? any kind of transaction screenshot?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ofcourse they won't. There are 1000s of reviews online where deposits are missing. Does everyone shared their transaction details to others like they're claiming like I did.

I'm extremely disappointed with Parimatch. Frauds!

29 days completed.

They won't reply. There are 100s of people online in trustpilot, they have left many reviews similar to mine. This is the biggest scam happening right now. I hope people in India realize about Parimatch and STOP depositing.

Dear thanishka111,

I have reached out to the casino representative as we discussed, anticipating the information we need. They mentioned that your payment details may have been shared with a third party, but I did not receive a satisfactory explanation regarding how this occurred. Unfortunately, despite my ongoing inquiries, I have not received any sufficient clarification on the matter.

I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license in your region and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru 

We’ve reopened this complaint at the request of Parimatch Casino IN. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

5 months completed, i still didnt receive my money back.

According to our records, The client provided payment details to another payer, resulting in a deposit being credited to the other party's account. This constitutes a serious violation of our payment rules.Please be advises to be cautious and not to share any payment details with anyone in the future. Also, remind to read and understand our payment rules before making any transactions.

You are saying the same thing since 6 months. Why will I ever give my UPI details to others? Why 1000s of people facing same UPI deposit issue? (Please check the screenshots of others complaining about the same in attached screenshots also)

So you think 1000s of people made payment to parimatch and then gave the details to others?

Where is the proof? To which account it is deposited?

Dear Parimatch Casino IN,

I have reached out via email with a few inquiries that I hope you can clarify to enhance my understanding of the situation. Additionally, I would be grateful if you could address the player questions mentioned above.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They won't reply, don't know why they wanted to open the complaint in first place.. They are operating without valid license in India, they looted 1000s of people by robbing deposits.

Dear thanishka111,

Despite the casino team's initial willingness to clarify the situation and to find a reasonable resolution, we find ourselves once again without a satisfactory explanation for the circumstances that have arisen. Regrettably, despite my persistent enquiries, I have not received adequate clarification on this issue.

Because of this, I will close this case again as unresolved, and it will again have a negative impact on Parimatch Casino's rating.

I understand this still isn't a satisfactory solution to your issue, but the decrease in the casino's rating caused by unresolved complaints could prompt a change in their approach. If the casino decides to respond and resolve the issue, we will reopen the complaint and notify you by email.

I wish I could be of more help.

Best regards,

Michal

Casino Guru