Parimatch Casino IN - Player’s deposit has not been credited.

Dear casino guru team

My complaint is against Parimatch. I deposited the amount multiple times. The debit from my account was successful but the amount was not credited to the Parimatch wallet. We have spoken to the Parimatch support team. I contacted them and was told that I did not receive any traction.

Dear Sir, I had deposited through Parimatch App only. Date 07/07/2026 time 23:58

Upi refrences no. 210250564674

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Dear 8082685707,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Hello dear casino guru team

Rs 500 receive amount my gaming wallet today thank you

Greetings,

Thank you for your update.

We are pleased to hear that the deposit has now been successfully approved and credited to your gaming account.

We appreciate your confirmation that the issue has been resolved.

Should you require any further assistance in the future, please do not hesitate to contact us.

Dear parimatch support team

I did not receive the traction of my other ticket. I had already booked the ticket and now I am being told that more than 6 months have passed and I have not received the refund. Please tell me whether it is my mistake. Why was the amount not given when the ticket was booked and today they are saying that a lot of time has passed.

Greetings,

Please provide us with the ticket number / UTR number of the deposit for further check.

Thank you.

Ticket ID

#33379443

User ID

8082685707

Amount of transaction (INR)

300

Transaction reference (UTR)

406465469045

Ticket ID

#32639286

User ID

8082685707

Amount of transaction (INR)

300

Transaction reference (UTR)

864338649755

Ticket ID

#33241064

User ID

8082685707

Amount of transaction (INR)

200

Transaction reference (UTR)

690110246229

Ticket ID

#33612771

User ID

8082685707

Amount of transaction (INR)

250

Transaction reference (UTR)

059433732707

Greetings,

We would like to provide an update regarding your tickets.

Ticket ID 33612771 has been reviewed and resolved. Following a detailed investigation, the billing team confirmed that although the funds were successfully debited from your bank account, they were not received in your betting account. As we have no record of the funds reaching our platform, we kindly recommend contacting your bank to trace the transaction and determine the current status or whereabouts of the funds.

Regarding Ticket IDs 33379443, 32639286, and 33241064, we kindly ask you to provide an updated bank statement covering the period from the date of each transaction up to the present day. Since some time has passed since these transactions occurred, the updated statement will help the billing team conduct a more thorough review and recheck the status of the transactions.

Once we receive the updated statement, we will forward it to the billing team for further investigation.

Thank you for your cooperation and understanding.

Dear Parimatch Casino Representative,

Thank you very much for reaching out and assisting the player.

Dear player,

• I am glad to hear that the deposit referenced in this complaint was successfully credited to your account.
• Regarding the other uncredited transactions, could you please specify the exact dates on which they were made?

Dear team please send me your reply no with ticket resolve details screenshot sent please check help refund my amount parimatch support team has delayed so much and till now I have not received my amount

Dear Casino Guru Veronica has sent you the details on your official email ID, please check.

Dear Casino Guru Team,

I am writing to request your urgent assistance regarding several failed deposit transactions with Parimatch. I raised tickets with the Parimatch support team regarding these transactions, and their team marked the tickets as resolved. However, I have still not received the money.

Now, Parimatch is telling me that more than six months have passed and that they will not process the refund. I believe this is unfair because I had already reported the transactions through their support system, and the tickets were handled and resolved by their team. Despite this, the amounts have not been credited to my account.

I kindly request the Casino Guru team to investigate this matter and take appropriate action against Parimatch. I have provided the transaction details and ticket information as evidence. I sincerely hope that Casino Guru can help me recover my money.

Greetings,

Regarding Ticket IDs 74682129, 66633960, 33241064, 32639286, and 33379443, we have reviewed the documents you provided. Our records confirm that the funds were successfully debited from your bank account but were not credited to your betting account.

After the standard 3-business-day waiting period for an automatic reversal had passed, we escalated the matter to our billing team for further investigation. Following their review, they confirmed that the funds were not received by our system, and therefore we are unable to credit the deposits.

As these transactions were made more than six months to one year ago (despite requesting the bank statement in the previous chat to make more follow-ups, the billing team have updated that the transactions are too old to trace), we are no longer able to investigate them further from our side. We kindly recommend contacting your bank, as they are in the best position to trace the transactions and advise whether the funds can be recovered or reversed.

We sincerely apologize for the inconvenience and appreciate your understanding.

Dear Sir, please tell me that it is my mistake, our transaction failed, I booked the ticket, your team resolved the ticket and my amount was neither credited to my account nor to my betting account. It is your team's mistake, when the ticket was resolved then why was the amount not sent, now who will compensate for our loss, we want our amount.

Dear casino guru team, we request you to help us in getting our money. It is the mistake of the Parimatch support team and we will compensate for it.

Parimatch support team you request This is that please return my money to me and close my gaming account. I am being repeatedly trapped in my withdrawal and deposit transactions. I do not want to do that.

Greetings,

Based on the information shown in the screenshots, the transactions were successfully debited from your bank account but were not successfully credited to your betting account (failed status).

After waiting the standard 3 business days for the payment providers to reverse the funds, the reversal did not occur. As a result, we escalated your case to our billing team to determine whether the funds were pending on our side and whether they could be credited to your betting account.

Following their investigation, the billing team confirmed that the funds did not reach our system, and therefore they are unable to credit the deposits. We do understand the frustration of pending and failed deposits but we also kindly recommend contacting your bank, as they are in the best position to trace the transaction and determine whether the funds can be recovered or reversed from their side.

Thank you for your understanding, and please let us know if your bank provides any additional information that we can review.

Dear player,

Thank you for your cooperation and for providing the additional information regarding the transactions in question.

We’re sorry, but we are unable to assist you further with your request. Due to the age of the incidents described, we are not able to investigate the matter effectively. Our policy does not allow us to pursue cases that are considered "cold cases," as collecting reliable evidence and reconstructing an accurate timeline becomes increasingly difficult after such a long period of time. Furthermore, based on the information available to us, the disputed funds were not received by the casino, meaning that we have no basis to request the casino to credit or refund funds that, according to its investigation, never reached its system.

We understand that this is not the outcome you were hoping for, and we are sorry that we cannot provide further assistance in this matter.

We would also like to thank both you and the Parimatch Casino representative for your cooperation and for providing the information necessary to review the case.

Due to the aforementioned reasons, we will now proceed to reject this complaint. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards

Veronika