Parimatch Casino IN - Player's deposit has not been credited.

Made a cryptodeposit of 1337 USDT to Parimatch website.

The address network everything is correct even the payment made shows success at block chain but website denies straightaway.

It was my last bit of money

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits to this casino using USDT either before or after the missing transaction?
• Did you make sure that you entered the correct crypto deposit address provided by the casino?
• Could you please send me a screenshot of your deposit history from your casino profile, showing the missing transaction?
• Could you also kindly send me the full crypto deposit address provided by the casino, as well as the full crypto address you used to send the deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Greetings,

We have followed up on the deposit transaction you inquired about under the provided ticket number 103607598. However, after review, the billing team was unable to trace the payment to your betting account.

Please note that the last successful crypto transaction credited to your account was recorded on 24/05/2026.

We kindly ask you to review your transaction details and crypto wallet history for more clarity regarding the payment.

If you have any additional supporting details or documents, please feel free to share them with us for further review.

Greetings,

We understand your concern regarding the transaction and we have carefully reviewed the information provided.

Please note that although the wallet address belongs to us, our platform currently supports deposits only through the TRC20 and ERC20 networks. According to the transaction details and the proof shared, the deposit was sent through the BEP20 network, which is not supported on our platform.

Blockchain networks such as TRC20, ERC20, and BEP20 operate separately, and transactions made through an unsupported network are not processed automatically by our system. This is why the funds were not credited to your gaming account despite the transaction showing as successful on Binance.

The transaction being marked as successful only confirms that the funds were delivered on the BEP20 blockchain to the specified address. It does not mean the deposit can be detected or processed by our supported networks.

Regarding your concern about the platform, we would like to clarify that there is no intention to mislead or scam users. The issue occurred due to the network mismatch during the deposit process.

If you have any additional questions, please feel free to reach out to us.

Ok now you are clearly lying/scamming.

Your website indeed do support bep20. I have made several deposit and withdraw like 40 times in past couple of months.

Below are the screenshot directly from my txn history which indicates bep20 deposits and withdraw.

Screenshot attached of current time as well that your website is allowing bep20 deposit

We have carefully followed up on the deposit transaction raised under Ticket ID 103607598. After a detailed review with the billing team, we regret to inform you that the payment could not be traced or confirmed as successfully credited to your betting account.

We understand how concerning and frustrating this situation may be, especially since the transaction appears as successfully debited from your crypto wallet. Unfortunately, from our side, we are only able to verify transactions that are successfully received and processed on our platform, and in this case, the payment was not detected as credited to your gaming account.

Please note that the last successful crypto transaction credited to your account was recorded on 24/05/2026.

At this stage, we kindly ask you to review your crypto wallet history and transaction details once again for any additional clarity regarding the payment path or network used. If you have any further supporting documents or updated information that may help with the review, please feel free to share them with us.

We sincerely apologize for the inconvenience caused and regret that there is no further action we are able to take from our side regarding this transaction at the moment.

What more documents are needed ? Binance support clearly said payment was successfully made to that address.

You are caught lying you dont accept bep20 while it was and it still is very much an active payment on your website.

I cant generate those long hash address on my own so ofc i got it from parimatch iself

I have present enough evidence all screenshot of support and txn to prove payment was done and all you have done here is lying "we don't accept bep20"

Ask for any proof which helps and i shall provide it but at this point i know you aint gonna give me back my money

Dear slogger

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear slogger,

I hope you are doing well.

My name is Stefan, and I will be taking over the handling of this complaint from now on.

Dear Parimatch Casino IN,

Could you please clarify whether deposits made in Binance-Peg BSC-USD are accepted when sent to your BEP-20 USDT deposit address?

After reviewing the information and evidence provided by the player, it appears that your deposit interface supports BEP-20 USDT deposits. The player has also provided documentation indicating that a total of 1,355 USDT was sent via the BEP-20 network to the deposit address generated by your casino.

With this in mind, we would kindly ask you to investigate the matter further and clarify whether these funds were received on your side and whether it would be possible to credit the player's casino account with the deposited amount.

We look forward to your response and any additional information you may be able to provide regarding this transaction.

I got the address from your website iteself wheres you were denying you don't accept bep20 at all.

You might have listed the wrong address which is complete fault on your side itself,no one can generate a long # id on their own

Dear Parimatch Casino IN,

The complaint has been discussed internally, and we have reached the following conclusion.

Initially, you stated that the deposit address in question did not support BEP-20 USDT transactions. Later, however, you indicated that the payment was simply not detected as having been credited to the player's gaming account.

The player has provided evidence showing that the funds were sent to the deposit address generated and provided by your system. Furthermore, you have confirmed that the address belongs to your platform. Under these circumstances, the player appears to have followed the deposit instructions provided by the casino.

As independent mediators, we are unable to verify the information. Therefore, based on the evidence currently available, we believe that the player should be credited with the disputed deposit amount.

Should the casino decide not to credit the player's funds, we will have no option but to close the complaint as unresolved – uncertain case, as the available evidence does not allow us to conclusively determine that the player was responsible for the loss of the funds.

Please let us know how you would like to proceed.

I look forward to your response.

Thank you for your intrevention.

Also i wanted to know does your website take complain regarding "wrong bet settlement"i.e a bet which was supposed to marked as win as per official result was wrongfully marked as lose ?

They scammed my friend same way and offered no help, I suggested him to post complaint but it was declined

Dear slogger,

Thank you for your response.

Whether we can assist depends on the specific circumstances of the case. If your friend's complaint was reviewed and subsequently rejected, I am afraid there may be little we can do to help further.

However, if there are new relevant facts or evidence that were not previously considered, your friend may contact us and we can review whether any further action is possible.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings,

We sincerely apologize for the time taken to complete the review of your case and appreciate your patience throughout the investigation.

Your case has been thoroughly reviewed in cooperation with the relevant departments, and all the information and supporting evidence provided were carefully assessed. After completing our investigation, we regret to inform you that we are unable to approve compensation for this claim.

Our findings show that there is no evidence confirming that the funds were successfully credited to your betting account. As such, we are unable to process a credit or compensation without verified proof that the funds were received on our platform.

We understand that this is not the outcome you were hoping for, and we sincerely regret any disappointment or inconvenience this may cause. However, following the comprehensive review conducted, this represents our final position on the matter, and we will be unable to reconsider or reopen this case.

Dear slogger,

We have done our best to help resolve this matter and carefully reviewed all of the information provided by both parties. Unfortunately, the casino has maintained its position and decided not to credit your disputed deposit to your casino account.

As we are unable to conclusively verify what happened to the funds, we have no other option but to close the complaint as Unresolved – Uncertain Case.

This outcome will have a negative impact on the casino's Safety Index on our website. Should the casino provide new evidence or decide to reconsider its position in the future, it will have the opportunity to request that the complaint be reopened.

Thank you for your patience and understanding throughout the investigation. I am sorry that we were not able to achieve a more favorable outcome in this case.

Kind regards,

Stefan

Casino.Guru