The player from India reported a missing deposit of ₹300, which had been deducted from their bank account. They had the payment proof ready to share and requested immediate credit to their casino account. The issue was advised to be resolved by contacting the payment provider for an investigation, as the casino's ability to intervene was limited. The complaint was later marked as resolved by the player after the issue was addressed. We confirmed the resolution and closed the complaint in our system.
Parimatch Casino IN - Player's deposit has not been credited.
Resolved
Our verdict
Case closed
Amount: 300 INR
Parimatch Casino IN
Safety Index:Below averageCase summary
Discussion
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1 month ago
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1 month ago
Dear Ramch12123,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Ramch12123,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
